Operations Quality Assurance Manager

Closing Date: 30 October 2026

We're pleased to open an exciting opportunity for an Operations Quality Assurance Manager to join the QA team. This role plays a key part in ensuring high-quality standards across our operations, supporting continuous improvement initiatives, and helping deliver positive outcomes for both clients and colleagues.

As Operations Quality Assurance Manager, you'll lead the day-to-day delivery of the QA function, ensuring workloads are effectively managed and quality standards are consistently maintained. You'll use management information, root-cause analysis and quality findings to identify trends, address issues and support meaningful operational improvements.

You will also play a key role in developing and coaching the QA team, supporting their growth while promoting a culture of accountability, consistency and continuous improvement.

• Lead, coach and develop the Quality Assurance team.
• Oversee operational workloads, ensuring work is prioritised and delivered in line with agreed service standards.
• Use quality insights, management information and root-cause analysis to identify trends and opportunities for improvement.
• Develop recovery plans for operational issues and backlogs, ensuring risks are appropriately managed.
• Work with stakeholders across the business to improve processes, controls and client outcomes.
• Provide clear reporting, insight and recommendations to senior stakeholders.
• Drive a culture of quality, accountability and continuous improvement.
• Ensure operational activities are documented, reviewed and completed consistently.
• Support the implementation of process, system and control improvements across the business.

• Strong financial services administration experience.
• The ability to motivate, support and positively influence others.
• A collaborative approach and the confidence to build relationships with stakeholders across the business.
• Strong analytical and problem-solving skills, with the ability to turn insight into practical action.
• Excellent planning and organisational skills, with the ability to manage competing priorities.
• A proactive mindset and willingness to take ownership of challenges and opportunities.
• A passion for quality, continuous improvement and delivering positive client outcomes.

We're open to applications from individuals who may not have held a formal leadership position previously but can demonstrate the qualities, behaviours and ambition needed to successfully lead and develop a team.

As part of our commitment to supporting career development and internal mobility, we encourage colleagues looking for their next challenge within the business to explore this opportunity.