Estates Manager - Occupier Services

Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.

The UK business is headquartered in London, with over 1300 specialists throughout 16 offices across the UK and Ireland.

The role of an Estates Manager is to provide corporate property management support, service co-ordination and advice for a commercial property portfolio comprising multiple offices, retail units, industrial units and/or other specialist interests. The purpose of this role is to provide an efficient and effective property management service as well as strategic advice for the estate. This role will be responsible for the management and development of client relationships in order to achieve maximum profitability and to generate new opportunities for business development within the Business Group and within Colliers International.

• General estate management duties for a defined national or regional portfolio
• Onboarding of new properties
• Management of landlord enquiries and interpretation/observation of obligations under the lease
• Regular liaison with landlords and tenants and enforcement of their responsibilities
• Managing major landlord relationships
• Managing applications for landlord’s consent
• Interpretation of lease obligations and enforcing landlord repair covenants
• Supporting the annual budgeting exercise
• Supporting the contract reporting cycle
• Co-ordinating and resolving third party / neighbour requirements and disputes
• Co-ordinating and managing the sublet estate
• Audit and (where appropriate) challenge of service charges and insurance premiums
• Managing/supporting projects
• Approval of funding requests and charge raising reports
• Arrears recovery when contested/escalated
• Transaction management and oversight of professional/advisory instructions
• Planning, undertaking and reporting on inspections
• Ensuring that property files are up to date
• Ensuring that there is the appropriate level of data, supervision and regular reporting on the client property database
• Managing specialist service partner provisions across a portfolio of properties
• Review and quality assure reporting and recommendations from specialist subject matter expert
• Carry out routine Lease Advisory and Agency work, including licence applications and renewal
• Monitoring and updating any client helpdesk
• Co-ordination, reporting and attendance at client/contract meetings
• Performance management of contractors and service providers
• Contribute to the planning, development and monitoring of premises
• Collation of data and reporting on H&S and Environmental performance
• Investigating, reporting, and managing insurance claims
• Invoice processing
• To be aware of and comply with company policy and statutory requirements
• The candidate will be expected to work in a flexible way and as part of a team
• Collaboration with the Estates Administrator
• Client relationship management

• You are recognised for your expertise and receive regular positive feedback from your client(s). You are the ‘go to’ person in your area for questions from your peer group.

• You proactively share client intel and opportunities with your colleagues to generate leads. You actively look for best practice ways of working

• You are not afraid to challenge the norm and keep abreast of current trends to suggest ways of delivering better quality or value

• You should have excellent organisation and communication skills, both oral and written.
• You actively listen to your clients, stakeholders and colleagues requirements and priorities and incorporate them into your planning and…