Homeownership Officer

We are recruiting on behalf of one of our clients, a well-established organisation within the social housing sector, for an experienced Home ownership Officer to join their team on a permanent basis.
This is an excellent opportunity for a housing professional with strong experience across home ownership, leasehold and estate/scheme management.

Key Responsibilities of a Home ownership Officer:

Manage a portfolio of leasehold and home ownership properties, providing a high-quality and customer-focused service.
Ensure compliance with leasehold legislation, policies and procedures, maintaining accurate and up-to-date records.
Provide advice and support to homeowners and leaseholders, dealing with enquiries, complaints and complex cases.
Manage service charges, major works and other home ownership-related charges.
Carry out routine visits to home ownership schemes and estates, working closely with Estates Services to assess environmental standards, identify and resolve communal maintenance issues and improve shared spaces.
Liaise with internal teams, contractors, solicitors and other stakeholders to ensure effective service delivery.
Produce and monitor performance information, including KPIs, trends and exception reports, identifying risks and opportunities for service improvement.
Support senior management with accurate performance information and contribute to improving customer satisfaction and service outcomes.

Essential Experience

Previous experience within the social housing sector.
Experience in a home ownership, leasehold, shared ownership or housing management role.
Good knowledge of leasehold legislation, service charges and home ownership processes.

Experience of estate/scheme management and working with residents and internal service teams.
Strong communication, organisation and problem-solving skills.
Experience managing complex cases, complaints and competing priorities.
Good IT skills, including experience working with housing management systems and performance data.

What’s on Offer

Permanent position
£35,000 – £39,000 per annum
Opportunity to join an established social housing organisation
A varied role combining home ownership, estate management and performance-focused responsibilities

If you have strong social housing experience and a background in home ownership/leasehold services, we would be keen to hear from you.

Please apply or contact (url removed)