Voids and Lettings Officer

We are currently recruiting on behalf of a Birmingham-based housing provider for an experienced Voids & Lettings Officer to join their team on a temp-to-perm basis.

This is an office-based housing role suited to someone with solid experience across lettings, tenancy management and tenant services, with previous voids experience essential.

Although the organisation has a relatively limited number of void properties, voids will still form part of the role, alongside the wider management of tenancies and day-to-day support for tenants.

You will be responsible for providing an efficient and customer-focused housing service, dealing with tenant enquiries and concerns, managing tenancy-related matters and supporting the lettings process from an office-based environment.

• Manage day-to-day tenancy and lettings enquiries.
• Take calls from tenants and respond professionally to a range of housing-related queries.
• Address tenant concerns and work towards appropriate resolutions.
• Manage tenancy-related issues, ensuring records and systems are kept accurate and up to date.
• Support the lettings process, including preparing and progressing properties for letting.
• Manage and monitor void properties as required, working with relevant internal teams and contractors to ensure properties are progressed efficiently.
• Liaise with tenants, applicants, contractors and other stakeholders.
• Ensure housing and tenancy records are maintained accurately.
• Provide advice and guidance to tenants in relation to their tenancy and housing responsibilities.
• Conduct property inspections and be comfortable visiting tenants.
• Identify and elevate complex or sensitive tenancy matters where appropriate.
• Work collaboratively
• Ensure all work is carried out in line with relevant housing policies, procedures and legislation.

We are looking for someone who has previous experience in a housing environment, particularly within lettings and tenancy management.

Voids and lettings experience is essential, even if void management has only formed part of your previous role.

• Proven experience within social housing, local authority housing, housing associations or a similar environment.
• Previous experience of lettings and tenancy management.
• Experience dealing directly with tenants and handling housing-related enquiries and concerns.
• Previous voids experience – essential.
• Strong customer service and communication skills.
• Good organisational skills and the ability to manage competing priorities.
• Strong attention to detail and accurate record-keeping.
• The ability to deal confidently and professionally with challenging or sensitive situations.
• Good IT and administrative skills.
• Experience using Northgate / NEC Housing would be highly desirable.
• Previous local authority housing experience would be advantageous but is not essential.