Resident Services Associate

Resident Experience Assistant

Cobalt is partnering with a residential property operator to recruit a Resident Services Assistant for a build-to-rent development in Birmingham. This Resident Services Assistant role sits at the centre of the resident experience, supporting leasing, community engagement and day-to-day operations across the building.

The Resident Services Assistant will work closely with the on-site team to deliver a consistent customer experience while supporting the operational management of the development.

The organisation

Our client is a recognised residential property management business delivering professionally managed homes across the UK. Their developments focus on strong service standards, well-designed amenity spaces and resident-led community experiences.

The team places a strong focus on customer service, communication and creating a welcoming environment for residents and visitors.

The role / responsibilities

The Resident Services Assistant will act as the first point of contact for residents and visitors while supporting leasing activity, resident engagement and operational tasks across the building

Responsibilities will include:

• Deliver front of house services and act as the first point of contact for residents and visitors.
  
  * Maintain the presentation of amenity spaces and apartments...