Research Manager

M
· E·L Research is a social research agency, with expertise in research, evaluation and behavioural insights. With over 40 years’ experience in working for the UK’s public services, we have a very strong focus on what we want to achieve as a business. Our vision is to make a positive difference to organisations, employees, customers, and wider society. We commit to giving 5% of our net profit as a minimum each year to charity, pay the real living wage, and actively deliver social value within – as well as a result of – our projects.  

to see our Social Value reports.

We are looking for someone who combines excellent research expertise with strong consultancy skills. You will enjoy working directly with clients, solving problems, and finding better ways to generate and communicate insight.

• Applicants must be based in the UK.
• At least five years’ experience in quantitative market or social research.
• Experience managing quantitative research projects from design through to reporting.
• Strong understanding of telephone, online and face-to-face research methodologies.
• Excellent understanding of sampling, weighting and statistical quality.
• Experience presenting findings to senior clients.
• Excellent written communication and report writing skills.
• Confident managing multiple concurrent projects.
• Customer Experience (CX) research.
• Resident satisfaction or social housing research.
• Public sector research.
• Employee research.
• Key Driver Analysis.
• Power BI or Tableau.
• Forsta platforms.
• SQL or advanced Excel.
• Experience working with CRM or customer feedback platforms.

• We’re looking for someone who:
• Is naturally curious.
• Enjoys working collaboratively.
• Thinks strategically as well as operationally.
• Takes ownership of projects.
• Builds confidence with clients.
• Communicates clearly and professionally.
• Embraces innovation and continuous improvement.
• Is passionate about improving public services through research.
• Enjoys mentoring and supporting colleagues.

You will help us continue to evolve our quantitative research offer by combining methodological excellence with digital innovation. Whether delivering large-scale customer experience programs, resident satisfaction tracking, public consultations, or complex mixed-method studies, you will ensure our clients receive evidence they can trust—and insight they can act upon.

Most importantly, you’ll share our belief that great research has the power to improve services, strengthen communities and make a genuine difference to people’s lives.

To view more information and the full roles and responsibilities of this position, please :

If you are interested in applying for this role, please upload your CV and a cover letter outlining your experience and why you are interested in working for M
· E·L Research.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We are committed to ensuring that our recruitment process is fair, transparent and free from discrimination or bias. If you require any reasonable adjustments during the application process or have any questions about our approach to diversity and inclusion, please do not hesitate to contact us.