FOH Supervisor

Location: The Punchbowl, Lapworth, Solihull
Position: Restaurant Supervisor
Department: Front of House
Reporting to: Assistant Manager / General Manager

The Punchbowl is a premium country pub and restaurant located in the heart of Lapworth, offering high-quality food, drinks, accommodation and exceptional hospitality.

We are looking for an enthusiastic, confident and experienced Restaurant Supervisor to join our management team and help deliver outstanding guest experiences while maintaining excellent operational standards.

• Lead by example, delivering friendly, professional and attentive service.

• Ensure every guest receives a warm welcome and a genuine farewell.

• Supervise daily restaurant and bar operations to maintain smooth and efficient service.

• Handle guest enquiries, feedback and complaints professionally.

• Ensure the team consistently offers starters, desserts, coffees and additional drinks to maximise sales.

• Maintain high standards of presentation, cleanliness and atmosphere throughout the venue.

• Support the management team in leading, motivating and developing the Front of House team.

• Conduct pre-shift briefings, ensuring staff understand daily targets, bookings, specials and service expectations.

• Allocate duties and sections effectively during service.

• Coach team members to improve product knowledge, confidence and service standards.

• Monitor staff performance, punctuality, appearance and adherence to company policies.

• Support the training and induction of new employees.

• Take responsibility for opening and closing procedures when required.

• Act as the Manager on Duty when authorised.

• Ensure all daily operational checks are completed accurately and on time.

• Oversee table reservations, large bookings and private functions.

• Coordinate effectively with the kitchen team to ensure efficient food service.

• Monitor stock levels and report shortages or operational issues.

• Ensure cash handling, payment processing and till procedures follow company policy.

• Support the management team with stock control, deliveries and ordering.

• Ensure full compliance with food safety, health and safety and allergen procedures.

• Follow company policies when handling guests with dietary requirements and allergies.

• Ensure all cleaning schedules, temperature checks and operational records are completed correctly.

• Identify and report maintenance issues promptly.

• Ensure the restaurant, bar and guest areas remain clean, safe and well maintained.

• Support compliance with licensing requirements and responsible alcohol service.

• Support the management team in achieving daily and weekly sales targets.

• Encourage effective upselling and excellent product knowledge.

• Monitor service efficiency and help control labour costs.

• Minimise waste, breakages and unnecessary expenditure.

• Promote seasonal menus, events, accommodation and special offers.

• Take ownership of delivering a successful and profitable shift.

• Previous experience in a supervisory role within a restaurant, pub or hospitality environment is preferred.

• Strong leadership and communication skills.

• Passion for hospitality and delivering exceptional customer service.

• Ability to remain calm, organised and professional during busy services.

• Good understanding of food hygiene, allergens and health and safety.

• Confidence in handling guest complaints and resolving operational challenges.

• Ability to motivate and support a team.

• Strong attention to detail and a hands‑on approach.

• Flexibility to work evenings, weekends and bank holidays.

We…