Customer Assistant

Overview

Lidl GB is hiring a Customer Assistant to join its team in Birmingham, England
. This is a full-time, on-site role offering a competitive hourly rate and generous benefits. If you’re energetic, customer-focused, and ready to thrive in a fast-paced retail environment, this is your opportunity to make a real impact.

Lidl is one of the UK’s fastest-growing supermarket chains, known for its commitment to quality, value, and customer satisfaction. We’re collaborative, determined, and supportive—working together to deliver an exceptional shopping experience. At Lidl, individuality is celebrated, and career growth is encouraged.

As a Customer Assistant, you’ll be at the heart of the store’s operations. From stocking shelves and baking fresh goods to assisting customers and working tills, you’ll keep things running smoothly and ensure every shopper receives outstanding service.

• Assist customers with queries and requests
• Work deliveries efficiently as they arrive in store
• Provide excellent customer service with enthusiasm
• Bake and maintain fresh goods in the bakery section
• Merchandise and maintain Non-Food product aisles
• Keep the store clean, tidy, and well‑organised

• Experience in a fast‑paced retail environment
• Strong customer service skills
• Flexibility to start early or finish late
• Positive attitude and adaptability to changing priorities
• Passion for hard work and team success
• Friendly manner and a smile that inspires others

• Hourly Rate
  : £13.00–£13.95
  • Additional £2.00/hr for bank holidays
  • Additional £3.50/hr for night shifts
• Contract Type
  :
  Full‑Time (16–35 hours/week)
• Location
  :
  Birmingham, England

• 30–35 days holiday (pro rata)
• 10% in‑store discount
• Pension scheme
• Enhanced family leave
• Long service award
• Inclusive and respectful work culture
• Career progression opportunities (e.g., Freshness, Non‑Food, or Bakery Specialist)

• Be part of a supportive team with big ambitions
• Access training and development to grow your career
• Enjoy a dynamic and varied role
• Make a real difference in your store and community
• Work in a company that values diversity, equity, and inclusion

Apply now through Lidl’s careers portal:

to apply directly via Lidl Careers

Please note:

Employment is conditional upon satisfactory references and, if requested, a Disclosure and Barring Service (DBS) check.