Retail Service Managers

Retail Service Managers
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Cross Country time type:
Full time posted on:
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End Date:
February 25, 2026 (8 days left to apply) job requisition :
JR031457
** Retail Service Manager – Birmingham New Street*
* * Join the Journey.
*** Retail Service Managers
** to join our dynamic team based in
** Birmingham**.
** What you’ll be doing
** As a
** Retail Service Manager**, you will be the face of Cross Country onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service, and making every journey a positive experience for our customers.

From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.
* ** Starting salary**: **£26,888**, rising to **£34,061
** after successful training (based on a 38-hour week)
* ** Permanent, full-time position
** with great career prospects
* ** Comprehensive training
** and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).
* Opportunities to grow within a national transport brand.
** What We are Looking For
** We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:
* ** Excellent people skills** – confident, approachable, and great at connecting with customers.
* ** Customer service driven** – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
* ** Strong work ethic** – reliable, consistent, and committed to high standards.
* ** Team player** – work seamlessly with onboard crew and local colleagues.
* ** Flexible** – able to work early mornings, evenings, weekends, and bank holidays.
* ** Well-presented** – professional appearance that reflects our brand.
* ** Personality** – we want authentic, energetic individuals, not robots!
** Location Requirement
*** You must live within
** 1 hour’s commute of Birmingham New Street
** and be able to travel at unsocial hours reliably.

At Cross Country, we’re committed to building a
** diverse and inclusive workforce
** where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our  return our benefits include:
* Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
* Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.
* Free travel on Arriva Rail services (Cross Country, Chiltern, London Overground and Grand Central)
* 75% off travel on other UK rail companies
* Discounted European rail travel after one year.
** Final date to receive applications:
Wednesday 25th February 2026
** Please note, successful applicants will be required to attend a medical and have a DBS check.

Join us and be part of something bigger – making journeys better, one customer at a time.nSimply navigate to 'My Job Alerts' in the Jobs Hub to get started.
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