Shop Supervisor

Responsibilities

• Use retail experience to drive business, push sales and achieve targets.
• Lead a team to deliver great customer service to donors and customers.
• Work with local community to generate sufficient donated stock.
• Recruit, train and retain a volunteer team, guiding them and the shop manager.
• Set high standards of merchandising and housekeeping, ensuring health and safety.
• Manage stock processes to keep shop well merchandised with fresh seasonal stock.
• Act as brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
• Manage effective stock process through the Epos operation.
• Help maintain a positive can‑do attitude, good judgment, and understanding of financial and IT administration.

• Customer Service Experience
• Previous supervisory experience
• Cash handling / till work
• Basic IT skills (emails, instant messaging, video calls)
• Organisational skills
• Lone working experience

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail experience
• Health & safety knowledge
• Team Player
• Key holder / opening / closing experience
• Merchandising / stock rotation
• Disability confident

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment.

Competitive Benefits Package: 27 days holiday rising to 33 with length of service, plus bank holidays (pro rata if part‑time).