Concession Manager

Concession Manager – Birmingham, West Midlands, B1

Location: Birmingham

Salary: Competitive

Vacancy Type: Fixed Term Contract (6 Months)

We are excited to be launching a Lacoste pop‑up within Selfridges Birmingham, bringing together a dynamic team of Crocodiles in one of the UK’s most iconic retail environments. This is a unique opportunity to represent the brand in a premium department store, setting and delivering exceptional service while shaping a memorable customer experience. This is a 6‑month fixed‑term opportunity with the potential to extend, offering the chance to grow with the brand and be part of an exciting retail journey.

At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, with the crocodile as its iconic rallying signature.

Present in nearly 100 countries, Lacoste is a globally recognised French brand known for its distinctive expertise – from product creation to omnichannel retail.

At Lacoste, elegance goes beyond style – it influences everything we do, including our social and environmental commitments.

Joining Lacoste means becoming part of a global community of 8,500 people, united by a shared ambition to move forward and build the future. We are committed to equal opportunities, developing talent, and embracing diversity.

• Inspire, lead, and develop a high‑performing team to drive sales through the delivery of exceptional customer service
• Drive brand awareness, customer engagement, and sales performance in line with business objectives
• Take full ownership of sales targets and KPIs, consistently striving to exceed them
• Maintain a premium, welcoming environment that reflects Lacoste standards and values
• Oversee all aspects of concession operations, ensuring excellence and efficiency
• Represent and embody the Lacoste brand and values every day

• Competitive salary
• Attractive commission scheme
• 28 days annual leave (inclusive of bank holidays)
• Up to 65% employee discount on Lacoste products
• Employee Assistance Programme
• Uniform allowance

• Proven experience in a retail management role
• Strong leadership and people management skills, with the ability to motivate and develop a team
• A passion for delivering an exceptional customer experience
• A commercially driven mindset with strong sales and KPI awareness
• Excellent communication, organisational and problem‑solving skills
• Adaptability and the ability to thrive in a fast‑paced department store environment
• Strong team spirit and a collaborative attitude
• Alignment with Lacoste values:
  Play by Daring, Play with Elegance, Play as One Team, Play with Tenacity

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