Customer Team Member

Job Details

Customer Team Member;

Location:

1 Colmore Row Birmingham, B3 2BJ
. Pay: £13.04 per hour.

Contract:

Permanent part‑time, 25 hours per week + regular overtime.

Working pattern:
Opening shifts, 5 am starts through to early afternoon, with flexible availability across the week to include at least one weekend shift.

Weekend shift availability required:
Friday after 6 pm, any shift on Saturday, or Sunday.

Full paid training provided.

You must be aged 18 or over to apply for this role as it may involve working before 6 am or after 10 pm, or other business‑related needs.

• Support the day‑to‑day running of the store by delivering friendly and thoughtful service, and helping to put things right when needed.
• Work with your team to keep the store running smoothly.
• Work hands‑on on the shop floor and tills, contributing to daily operations to create a great shopping experience.
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy.
• Ensure the store is safe and compliant with regulations.
• Maintain accurate pricing, dates, and temperatures on stock.
• Promote Co‑op Membership and support the local community.

• A genuine passion for helping people and delivering great customer service.
• The ability to work flexibly across a number of shifts and as part of a team.
• An interest in retail and working in a busy store environment (experience not essential).

• Full training and career development resources.
• 30 % discount on all Co‑op products in‑store.
• Flexible access to your pay as you earn it.
• A pension scheme with up to 10 % employer contributions.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• 24 / 7 access to GP appointments and colleague support programme.
• Market‑leading policies to help you through life's big moments.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.