Customer Host

Working Conditions

8‑hour contract, weekend availability may be required. You will report to the Shop Manager and work within the Retail team.

• Deliver outstanding customer experience, adhering to the A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the customer journey.
• Understand and help improve shop KPIs.
• Promote multichannel shopping using the mobile point of sale system (mPOS) and create endless‑aisle orders.
• Engage customers by signing up for email newsletters, tagging purchases to their profiles, and sending e‑receipts in line with data protection regulations.
• Advise customers on promotions or discounts to increase sales.
• Assist with events such as Customer Events and preview evenings.
• Maintain high visual standards in‑store, support floor moves, mannequin and window displays, and replenishment.
• Explain product features (fits, style, fabrics) to support buying decisions.
• Process deliveries efficiently, replenish stock on the floor, and support stocktakes.
• Use company resources (White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines, brand posts) to engage customers and ensure compliance with daily/weekly actions.
• Participate actively in team briefs and act as a team player.
• Follow Health & Safety and emergency procedures in store.
• Maintain a professional approach with internal customers, head office departments, centre management, and visitors.
• Efficiently fulfill ship‑from‑store and Click + Collect processes.
• Support charity partner initiatives and educate staff on ethical sourcing and environmental impact.

• Passionate about retail and fashion.
• Determined to go the extra mile and provide the best customer experience.
• Thrives in a team environment and inspires others.

• Quarterly bonus opportunity.
• Up to 25 days holiday per annum plus bank holidays.
• 2 days paid per year to volunteer in the local community (as per contracted hours).
• 50% product discount.
• Annual uniform allowance.
• BUPA Dental Insurance.
• Healthcare cash plan and Life Assurance.
• Interest‑free season ticket loan.
• Pension Contribution.