Early Project Administrator

Early Help Service Administrator will work within two services:
Autism and Yardley & Hodge Hill. The Autism programme delivers support to parents, carers, children and young people to enhance skills and abilities. The Yardley & Hodge Hill provision builds capacity within local communities so that children, young people and families have access to the right support at the right time before issues and concerns escalated.

• Accurately input and maintain a large amount of service user data across systems and trackers, ensuring accuracy, consistency and data integrity.
• Process a large number of incoming referrals received from across Birmingham from multiple sources, maintaining accurate and up‑to‑date records across systems and following up on any missing or unclear data as required.
• Update systems and trackers promptly to reflect closures, status changes and progress notes.
• Run reports and collate data to support quarterly contract monitoring and performance reporting; analyse data and provide more effective ways of working.
• Provide flexible staff support, assisting with day‑to‑day operational tasks and sharing information as required.
• Deal with sensitive and confidential information, initiate and maintain office systems, and work independently to resolve issues.

• Act appropriately and within policy & procedure with any representation or complaints from any source, in a fully compliant and professional manner to ensure concerns are addressed, resolved and documented in line with relevant Children’s Services Policies.
• Safeguarding – ensure active engagement is maintained in the interests of the child at all levels and that all issues are dealt with comprehensively and compliantly with Barnardo’s policy and procedures.
• Apply a culture of safe and effective practice; attend team meetings, prepare and contribute to supervision with line manager and reflect on practice and learning.

• Pay and reward strategy rolled out in April 2023 – fair, attractive and progressive. Full pay band advertised; starting salary between the minimum and mid‑point of the pay band. More details on Barnardo’s pay framework can be found upon application.
• UK resident requirement – roles are based in the UK, with some exceptions for services in Jersey and Northern Ireland.
• Flexible working arrangements available.
• Annual leave entitlement for full‑time colleagues: 26 days per annum, increasing to 27 days after 3 years, 29 days after 5 years, 30 days after 7 years. Pro‑rated leave for less than full time. Option to buy up to an additional 5 days via Buy Your Leave scheme.
• Family‑friendly leave options: company Maternity, Paternity and Adoption pay, plus additional family leave options.
• Service‑related sick pay from day 1.
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo’s; salary sacrifice available.
• Death in service cover of 4× annual earnings for all staff contributing to the Group Personal Pension.
• Cycle2work scheme.
• Discounts and cashback from high‑street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and more via the Benefit Portal.
• 20% discount at Barnardo’s stores.
• Health cash plan available for dental, glasses, therapy etc., and free round‑the‑clock employee assistance program.
• Access to Barnardo’s Learning and Development offer.