Sales Assistant

Sales Assistant - West Bromwich

Salary:
Competitive Salary + Bonus + Excellent Benefits

Location:

West Bromwich

This is a permanent, full-time position working 40 hours per week, Monday to Friday 08:00am - 17:00pm with 1 hour break. No weekend work required.

We are Pipe and Climate Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention?

In addition to the competitive salary, there are also benefits on tap - including ...

• Annual leave (increasing with length of service)
• a generous pension scheme (matched up to 9%)
• potential to earn bonuses
• enhanced maternity / adoption leave and access to a great range of online and high street discounts.
• free access to healthcare
• our popular YuLife app
• our Cycle to Work scheme
• and more!

• Maintaining high levels of availability to professionally handle inbound customer service requirements, cases and e-mails within published response times.
• Following agreed process for placing customer orders and provide accurate product availability by checking all available supply sources including the lead time database, feeder and with the supplier directly.
• Maximising sales opportunities, up-selling where possible and following up on other opportunities (e.g. quotations/price enquiries).
• Following agreed process for handling good stock returns, ensuring that customers are fully aware of the published terms and conditions.
• Work with the customer care team to ensure that the Faulty/Damaged stock process is followed correctly.

• Previous internal or external customer service experience preferred.
• Good verbal and written communication skills.
• Excellent interpersonal and customer service skills: ability to interface with personnel from various departments and levels.
• Good organisational skills with the ability to handle multiple tasks simultaneously and meet deadlines.
• Attention to detail and commitment to Customer Service Excellence.

Wolseley UK is the countries largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you'll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time.

You'll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the worlds largest specialist distributer of plumbing and heating products, you'll have access to a wide variety of career opportunities.