Counter Associate Ordinary Selfridges

Counter Associate - 'The Ordinary' - Selfridges, Birmingham

• Counter Associate - 'The Ordinary' - Selfridges, Birmingham

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.

Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.

We are DECIEM, The Abnormal Beauty Company.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

We are looking for a flexible customer service-oriented Sales Assistant known at DECIEM as Counter Associate, to join our  
extra Ordinary  team in Selfridges, Birmingham to deliver memorable experiences to our customers.

Experience in the Retail, Department Stores, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.

• This is a 22.5-
  hour-a-week position on a part-time basis

• Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service
• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
• Ensure standards for quality, customer service, and health and safety are met
• Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
• Manage customer feedback and queries
• Assist in maintaining counter standards of cleanliness and organization
• Be aware of and assist in maintaining DECIEM’s merchandising concepts
• Ensure tidiness standards are always respected and maintained
• Conduct product refunds and address customer issues in a positive manner
• Responsible for building meaningful relationships with department managers and clients. High standard communication.

• Comfortable in engaging customers and applying products to the customer while providing consultations
• Ability to multi-task, while providing professional and outstanding customer service
• Desire to spread brand awareness
• Effective time management and communication skills.

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.

6 months of paid time off for new parents (inclusive of all genders).

Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.

Access to Development Grants & a Linked In Learning membership to help you keep growing and learning.

First dibs on new products.

A generous discount on DECIEM products for you, your family, and your friends.

We are a people-first company that lives by our core values to…

• Play in the grey.
• Be the rabbit.

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!