Counter Lead Toofaced Counter LEAD, Sephora

TOOFACED COUNTER LEAD, SEPHORA BIRMINGHAM, 30 HOURS OVER 4 DAYS

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including:
Estée Lauder, Aramis, Clinique, Lab Series, Origins, M
· A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

• · reflecting a credible and professional Brand image to all internal and external consumers at all times
• · maximising sales through selling, providing excellent service and retail standards
• · contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
• · Understand daily/weekly targets
• · Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• · Keep up to date with competitor activities and missed opportunities
• · Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
• · Deliver the Brand Strategy, ensuring the delivery of an effective local plan
• · Plan and implement local marketing & events initiatives, aligned to Retailer activity.
• · Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
• · Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
• · Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
• · Use digital tools to ensure knowledge is kept up to date
• · Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• · Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations
• · Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• · Review retail standards on a daily basis ensuring they are maintained to the required standard
• · Ensure deliveries, stock movements and associated administration are completed within agreed Company time frames
• · Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
• · Ensure all information requests are fulfilled accurately, within deadlines set
• · Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
• · Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
• · Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
• · Manage daily replenishment, taking appropriate action where necessary
• · Maximise sales performance by utilising all commercial reports before making commercial decisions
• · Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
• · Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
• · Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
• · Identify trends and make suggestions to enhance product performance.

• . Experience in a fast⁃paced retail and/or consumer facing environment
  · Ability to drive self⁃development
• · Commercial understanding and awareness of industry
• · Effective communication, organisation and prioritisation skills

TOOFACED COUNTER LEAD, SEPHORA BIRMINGHAM, 30 HOURS…