Counter Lead Boots Street Bobbi Brown

COUNTER LEAD BOBBI BROWN BOOTS BIRMINGHAM HIGH STREET 22.5 HOURS

The Estée Lauder Companies Inc. is one of the worlds leading manufacturers marketers and sellers of quality skin care makeup fragrance and hair care products and is a steward of luxury and prestige brands globally. The companys products are sold in approximately 150 countries and territories under brand names including:
Estée Lauder Aramis Clinique Lab Series Origins MAC La Mer Bobbi Brown Cosmetics Aveda Jo Malone London Bumble and bumble Darphin Paris TOM FORD Smashbox AERIN Beauty Le Labo Editions de Parfums Frédéric Malle GLAMGLOW KILIAN PARIS Too Faced the DECIEM family of brands including The Ordinary and NIOD and BALMAIN Beauty.

Description

The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.

They are accountable for achieving this by

reflecting a credible and professional Brand image to all internal and external consumers at all times

maximising sales through selling providing excellent service and retail standards

contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines

Understand daily/weekly targets

Ensure personal awareness of all additional sales avenues i.e. eventing Omni and digital channels etc.

Keep up to date with competitor activities and missed opportunities

Effectively social media leveraging opportunities to drive the business protect and enhance the Brand image.

Deliver the Brand Strategy ensuring the delivery of an effective local plan

Plan and implement local marketing & events initiatives aligned to Retailer activity.

Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels creating a zero consumer complaints mindset and a surprise and delight culture

Be an Ambassador for the Brand lead the way to ensure Brand values are represented and bought to life.

Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion informing/consulting with the Area Manager where appropriate

Use digital tools to ensure knowledge is kept up to date

Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.

Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumers needs. Operations

Plan to ensure the delivery of excellent standards at all times (product housekeeping displays messaging pricing)

Review retail standards on a daily basis ensuring they are maintained to the required standard

Ensure deliveries stock movements and associated administration are completed within agreed Company time frames

Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk

Ensure all information requests are fulfilled accurately within deadlines set

Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed

Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to

Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of Acceptable during audits.

Commerciality

Manage daily replenishment taking appropriate action where necessary

Maximise sales performance by utilising all commercial reports before making commercial decisions

Plan and deliver the visual merchandising layout ensuring it is completed to guidelines and within agreed timescales

Identify stock package issues and take corrective…