Field Support Specialist

Overview

As a Field Support Specialist, you'll manage and grow a portfolio of existing agents in your territory, ensuring they have everything they need to succeed. You'll be on the front line - building relationships, increasing transaction volumes, and promoting Ria's services. This is a hands‑on, field‑based role (with regular travel), perfect for someone who thrives on autonomy and enjoys connecting with people.

• Manage and develop a portfolio of agents to drive growth and loyalty.
• Increase transaction volumes by implementing marketing initiatives and providing training.
• Respond to agent queries promptly and deliver exceptional support.
• Conduct competitor research and share insights to improve performance.
• Ensure agents have the right tools, branding, and compliance knowledge.
• Prepare weekly visit plans and report progress to Territory and Sales Managers.
• Optionally identify and onboard new agents with strong potential for transactions.
• Represent Ria at internal events and contribute to special projects.

• Minimum 1 year in sales, customer service, or agent support (field experience preferred).
• Excellent communication, relationship‑building, and problem‑solving abilities.
• Highly motivated, adaptable, and resilient under pressure.
• Proficiency in Microsoft Office and strong organisational skills.
• Ability to travel extensively within your territory.
• Additional language skills are a bonus.

Ria Money Transfer, part of Euronet Worldwide, Inc. (NASDAQ: EEFT), is one of the largest international money transfer companies, helping millions of customers send money quickly, securely, and affordably. With over 600,000 locations across nearly 200 countries, we're committed to creating a world where people can build the life they dream of: one customer, one family, one community at a time.

Why Work With Us? At Ria, we believe in empowering people and fostering growth. You'll join a dynamic team that values innovation, collaboration, and service excellence. If you're driven, confident, and passionate about building relationships, this is your opportunity to make an impact in a fast‑growing industry.

• Competitive salary (£25,500-£27,500) + benefits.
• Opportunity to work independently and make a real impact.
• Inclusive, diverse, and supportive work environment.
• Be part of a global brand with a strong purpose.