Account Executive

Description

The Role :

Understand the clients business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.

Understand apply and where necessary explain the business unit policies and procedures.

Identify primary budget holders and decision makers within clients establish and maintain active relationships with these people

Provide technical industry and subject matter expertise where required

Determine appropriate solutions structure price and placement strategies that meet the clients needs and deliver profitable business for a range of clients

Grow existing portfolio by identifying new from existing opportunities

Work alongside (and provide direction as appropriate) to the CSE service team

Provide renewal documentation with the support of CSE and Brokers

Actively support the drive of the sales process and business area practice activity in relation to winning retaining and developing profitable new clients

Develop and maintain a pipeline of prospects including research initiation of contact meetings responding to RFPs new business presentations accurately maintaining Willis Towers Watson CRM database in order to create and convert sales opportunities

Networking internally with other BUs within the sector and with external specialists (lawyers TPAs insurers).

Work closely and maintain working relationships with the market contacts (and the Broking Team) as required

Ensure compliant processing of contracts as per FCA and contract certainty requirements

Ensure accurate loading of data within agreed time and quality standards

Check policies market presentations and client documentation as appropriate

Design programme and pricing structures to best meet the clients needs based on knowledge of the client the insurance market and industry sector proposition

Lead and deliver the end to end ongoing client service adhering to standardised policies procedures and service standards

Support the BU in accurate budgeting forecasting and tracking of revenue

Deliver high levels of client service in line with the GB Retail standard operating procedures for client activity

Development of service plans that define the engagement and timing of engagement with the client

Manage KPIs / SLAs to ensure targets are met

Ensure adherence to Group policies procedures and all regulatory requirements

Provide feedback on corrective action required to retain clients or enhance process performance actively supporting the implementation of any actions that are put in place

Support the overall operational governance and decision making process for BU and GB Retail

Support management and Willis Towers Watson in the management of risks applicable to BU

Maintain relevant qualifications required for the role

Preferably educated to a degree level

Preferably with professional qualifications of ACII or similar

Proven track record of delivering high levels of client service

Proven ability to service volume business to SME businesses in the UK

Strong practical knowledge of account development and appropriate tools to achieve this aim

Experienced knowledge of insurance markets globally in order to deal effectively with client and Willis Towers Watsons needs

Experienced at new business sales process and track record of converting prospects to clients

Skilled at building effective relationships at all levels with clients prospects associates insurers and external specialists

Ability to represent the practice and Willis Towers Watson with integrity and credibility

Strong communication negotiation and influencing skills

Enjoy a generous benefits package designed to help you thrive both professionally and personally. Youll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare life insurance group income protection and regular health assessments all giving you peace of mind. Secure your future with our defined contribution pension scheme featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options paid professional memberships access to an employee assistance programme and a fully paid volunteer day to make a difference in your community. On top of these you can opt into a variety of additional perks including an electric vehicle car scheme share scheme cycle-to-work programme dental and optical cover critical illness protection and much more.

Start making the most of your career and wellbeing with a range of benefits tailored for you.

At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and…