Telesales Advisor B6 BB

The Position

We are looking for an enthusiastic Telesales Advisor to contribute to generating sales for our company. You will be responsible for taking and processing orders over the phone, closing sales and maintaining good customer relationships.

An effective Telesales Advisor must be an excellent communicator and have people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by being in constant contact with our customer base and developing business.

• 29 days holiday per calendar year
• A contributory company pension scheme after 3 months service
• Free onsite parking
• Staff uniform
• Full induction and comprehensive training
• Social events
• Long service awards

• Assisting in answering questions about products or the company
• Direct prospects to the field sales team when needed
• Ensure all Refunds and Returns are processed effectively
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Print and process rep orders
• Go the “extra mile” to meet and exceed our customers’ expectations
• Ensure all email orders and enquiries are handled efficiently
• Follow company packing procedures and standards

• Excellent communication and interpersonal skills
• Proven experience as an Telesales Advisor or other sales/customer service role
• Good negotiation skills with the ability to resolve issues and address complaints
• Computer literate and competent with email

The working hours for this role are 39.00 hours a week

Monday to Thursday 8.15am – 5.00pm and Friday 8.15am - 4.00pm

Aston & Fincher Ltd is based in Unit 2, Pavilion Drive, Perry Barr, Birmingham, B6 7BB

So, if you are ready to join the industry leaders and think you have what it takes and want to know more about this rewarding role, please send in your CV and apply today by email.

Contract type

Permanent

Hours

39.00 hours per week

£12.21 per hour

Competitive salary, 29 days holiday per calendar year, A contributory company pension scheme, Free on-site parking, Full induction and comprehensive training, Bonus and Incentive scheme, Long service awards, Career progression, Social events