Inside Sales Pro – Print Consumables

Job Title:

Internal Sales Representative – Print Consumables

Salary:
Negotiable / Commensurate with experience

This position has been filled.

• Experience working in a Telephone Sales Environment
• PC literate and extensive knowledge of MS Excel, Word and Power Point.

• Supporting Account Managers with the development of customer relationships through a mixture of inbound and outbound calls to existing and new customers, and the efficient completion of administrative tasks.
• Processing customer orders (received by telephone, fax and email) directly onto CRM system after each call and completing administrative processes of order transaction.
• Query resolution for customer issues, resolving where possible by liaising with logistics and credit control to maintain effective customer relationships or escalating to Sales Advisor Team Manager where required.
• Responding to customer enquiries by providing prices, product information, quotes and samples.
• Using CRM to plan follow‑up customer contact in order to progress enquiry into sale.
• Undertaking gathering of information on customers' business and entering it into the CRM system to provide accurate information across all sales channels.
• Maximising customer sales by offering added value options in pricing, services, mix of customer products. Identifying business opportunities and understanding customer needs to generate further sales.
• Working with internal functions as required, specifically Logistics and Credit Control.