Senior Key Account Manager

ROLE:
Senior Key Account Manager

LOCATION:

UK (Hybrid) At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an Account Manager who will take ownership of key customer relationships, ensuring safe, compliant, and efficient water management while driving new business opportunities and delivering commercial growth.

• Manage and develop customer relationships to ensure safe, efficient, and compliant delivery of water services
• Identify and develop sales opportunities across existing accounts and new prospects
• Proactively manage customer accounts to maintain compliance, profitability, and service excellence
• Prepare and deliver quotations in line with company and industry standards using CRM systems
• Conduct regular client review meetings, contract audits, and manage renewals effectively
• Drive new business activity by managing a strong and accurate sales pipeline
• Identify and maximise referral, upsell, and cross‑sell opportunities within your client base
• Promote the full portfolio of services to ensure customers remain compliant and informed
• Lead and support tenders and PQQ submissions, ensuring timely and high‑quality delivery
• Work collaboratively with internal teams to ensure seamless service delivery
• Provide accurate reporting on pipeline, account activity, and performance metrics
• Carry out technical site visits where required, ensuring delivery aligns with contractual agreements

• Proven experience in account management, sales, or business development (ideally within water services or compliance‑based industries)
• Strong understanding of Health & Safety regulations and industry standards
• Experience using CRM systems to manage pipelines, reporting, and customer data
• Excellent communication and relationship‑building skills
• Ability to manage multiple accounts while identifying and closing new opportunities
• Strong commercial awareness and ability to ensure contracts are both compliant and profitable

• Competitive salary and benefits package
• Opportunities for career development and progression within a growing business
• Supportive team environment with ongoing coaching and development
• The chance to build your professional brand and make a measurable business impact

There's a place for you at Mitie, join us.