CXC Telemarketer

Job Description

We have an exciting opportunity for a Telemarketing Representative to join our team. You will be the first point of contact for a customer interested in Crown products, reaching out to them to discuss their requirements and arrange a further conversation with a specialist Sales Representative.

• Follow up leads, primarily by phone, both new, existing, and returning companies.
• Take inbound calls and pick up live chat enquiries.
• Schedule appointments for field sales reps and maintain regular contact with customers, providing support information and following up on enquiries.
• Grow and maintain the CRM system.
• Conduct targeted telephone campaigns for product groups, sharing new updates and features.
• Utilise Linked In and other professional networking platforms to identify, research, and engage potential leads through targeted searches and personalised InMail outreach.
• Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads.

• A good telephone manner.
• Excellent communication skills.
• Strong administrative experience or transferable skills.
• Be confident using Microsoft Office – Word, Excel and Outlook.

A motivated and dynamic team who celebrates success and provides a respectable and transparent working culture. Additionally, you’ll embark on a comprehensive 4‑week training program to up‑skill and train you for telemarketing success.

Monday to Thursday – 8:00 am to 4:30 pm or 8:30 am to 5:00 pm with one hour for lunch.
Friday – 8:00 am to 4:00 pm with one hour for lunch.
Alternating shift pattern.

Target salary:
Competitive salary package (dependent on experience). Holidays: 25 days holiday + bank holidays. Pension:
Company pension plan.

• Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
• Health insurance.