Sales Training Coach Professional

Location

Birmingham

We’re looking for a Sales Training Coach to help build the capability and confidence of our SMB sales teams, with a particular focus on our frontline contact centre environment. Sitting within the Learning & Development team and working closely with Sales and Commercial stakeholders, this role plays a key part in enabling colleagues to successfully sell new and evolving propositions. You’ll combine engaging training delivery with in‑role coaching to help turn learning into consistent, high‑quality sales behaviours and improved commercial outcomes.

This is an opportunity to be at the forefront of new product launches and sales campaigns, gaining early insight into what’s coming next and helping shape how those propositions land with customers. You’ll work closely with agents and team leaders, staying close to frontline operations and using real‑world experience to influence how training and learning are designed.

If successful, you’ll be onsite in Birmingham and will deliver both face‑to‑face and remote training, primarily onsite, and, where required, at other Business Locations. On occasion, the role holder will have to work the full five days onsite when delivering New Entrant/ Induction training. Outside of this, the role will follow BT’s 3 together, 2 wherever hybrid working policy.

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market‑leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme