Account Manager

Join One Advanced

We're seeking an exceptional Further Education Account Manager to join our talented team at One Advanced, the leading software supplier to the UK's further education sector. As a key member of our account team, you will play a pivotal role in cultivating and maintaining strategic partnerships with our existing customer base and creating net new partnerships within FE Colleges. This is a hybrid role, requiring a mix of remote and on-site work, with flexibility to travel to customer sites and internal meetings as needed.

At One Advanced, we're passionate about empowering organisations to achieve their goals through innovative software solutions. Our Further Education team has a proven track record of delivering tailored solutions that meet the complex needs of colleges across the UK. With a strong focus on customer satisfaction and a commitment to excellence, we're dedicated to making a positive impact on the sector.

As a Further Education Account Manager, you will be responsible for developing and executing strategic plans to drive growth and success with our customers in the further education sector. You will work closely with customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored support to ensure their success.

Key Responsibilities:

• Develop and maintain strong, strategic relationships with c-suite and key decision-makers within our FE customer base and prospective customers, understanding their business needs and identifying opportunities to drive growth and adoption of our software solutions.
• Cultivate and maintain a deep understanding of our customers' and prospective customers' strategic objectives, including digital transformation plans for MIS, finance, spend, and governance systems, as well as their approaches to apprenticeships and other key initiatives.
• Collaborate with internal stakeholders, including our product development, professional services, and support teams, to ensure that our customers receive seamless, end-to-end support and that our solutions meet their evolving needs.
• Develop and execute strategic plans, setting clear objectives, targets, and metrics for success, and driving growth through targeted sales initiatives and account management activities.
• Provide expert advice and guidance to customers and prospective customers on the effective use of our software solutions, leveraging your knowledge of the further education sector and our products to drive adoption and maximise ROI.
• Create net new partnerships within the further education sector, working closely with them through the sales process to onboard them successfully and ensure a smooth transition to our customer success teams.
• Contribute to the development of our go-to-market strategy for the further education sector, providing insights and feedback on market trends, customer needs, and competitor activity.
• Please note, applicants must have the legal right to work in the UK at the time of application.

• A proven track record of working within a further education organisation OR significant recorded success in a SaaS account management role supplying the further education market.
• A deep understanding of the UK further education sector, including its key challenges, trends, and initiatives.
• Ability to rapidly form strong relationships with key decision-makers and senior leaders within the sector.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, and other stakeholders at all levels.
• A self-starter with a strong work ethic, able to work independently and as part of a high-performing team.
• A customer‑centric approach, with a passion for delivering exceptional customer experiences and driving long‑term success.
• Demonstrated resilience and adaptability, with the ability to positively overcome challenges and pivot to focus on achieving success in a fast‑paced and dynamic environment.
• The ability to rapidly digest complex information and articulate it in a clear, concise, and compelling manner, leveraging our solutions' value…