Account Director - Pharma, Healthcare & Life Sciences

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red‑Hat, Out Systems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award‑winning employer reflecting how our employees are at the very heart of what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

At Version 1, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that diverse perspectives drive innovation and success. We are seeking a dynamic and results‑driven Account Director to join our team. This role offers an exciting opportunity to lead strategic initiatives and drive business growth. We encourage applications from women and individuals from diverse backgrounds.

• Opportunity Management
• Customer Management
• Contract Management

Driving strategic business growth and profitability through effective account/sales strategies and relationship management. You will be responsible for managing strategic and enterprise accounts to achieve your targets in line with Version 1’s growth plans.

• Leading the contracted relationship:
  The Account Director will work in lock‑step with the Portfolio Director to ensure the execution of contracts awarded to Version 1 – client engagement, commercials, contracting, delivery practice engagement, and project mobilization.
• Customer Satisfaction: ensuring a minimum customer satisfaction score (CSAT) is maintained in line with company/account objectives. The account director will sponsor Quarterly Business Reviews.
• Developing and implementing sales strategies:
  The Account Director is accountable for the development and implementation of an account plan detailing growth strategies and activities that align with the Version 1 and customer goals and objectives. This is a critical part of the role.
• Building and maintaining client relationships:
  The Account Director is responsible for building and maintaining strong relationships with clients, understanding their needs, ensuring their satisfaction with the services provided and resolving issues to maintain and strengthen customer trust.
• Leading the account sales team:
  The Account Director is responsible for the performance of the multi‑disciplinary teams they will lead, manage and coach the sales team to ensure sales targets and KPI’s are achieved.
• Maintaining existing revenue:
  The account director is responsible for ensuring existing forecast revenue run‑rate delivery (quarter on quarter/year on year) is, as a minimum maintained, but ideally growing.
• Identify new business opportunities:
  The Account Director is responsible for identifying new business opportunities within accounts and expanding the portfolio of accounts within the allocated sector (and Version 1 services) through proactive sales efforts.
• Meet sales targets:
  The Account Director will meet or exceed sales targets (including Revenue Delivered; TCV Closed; Net New Pipeline) and ensure the profitability of the accounts managed in line with account P&L and company target KPI’s.
• Lead sales opportunities: develop both directly through our Commercial team or through our strategic technology partnerships (Microsoft, AWS, Oracle, Red‑Hat, Snowflake etc).
• Collaborate with internal stakeholders:
  The Account Director will collaborate with key team members in other departments such as Portfolio Directors, Delivery Principals, and Advisory Services, and various people across practice, delivery and commercial to ensure that the client's needs are being met.
• Stay up‑to‑date with industry trends:
  The Account Director will stay up‑to‑date with…