Inside Sales - Telesales ICS Energy Ltd

Position Overview

The Inside Sales Telesales role will support the external Sales Team by promoting lead generation sales and prospecting B2B solutions to new and existing clients. The primary objective is to generate new and enhanced business opportunities, build relationships with customers, sales engineers and customer care teams, and achieve sales targets. The role is located at the Birmingham office.

• Sales and Business Development
  • Identify and target potential customers in various industries requiring B2B lead generation solutions in the HVAC and Process Cooling.
  • Assist the Sales Engineers, Customer Care Teams and Internal Sales with the development and implementation of sales strategies to generate leads and convert them into sales opportunities.
  • Conduct market research to identify trends, competitors, and potential business opportunities.
  • Build and maintain a strong sales pipeline, regularly updating the Customer Relationship Management (CRM) system with accurate and up-to‑date information.
  • Collaborate with the marketing team to develop promotional materials and campaigns to support sales efforts.
  • Handle outbound sales calls with targets.
• Technical Development
  • Develop a deep understanding of solutions in the HVAC and Process Temperature Control Industry, including Process Chillers, Temperature control units, related equipment and Installation.
  • Provide technical guidance and support to customers, helping them select the most suitable solutions based on their specific requirements.
  • Collaborate with the external sales engineering and project management teams.
• Customer Relationship Management – Build and maintain strong relationships with existing and potential customers, acting as a trusted advisor and point of contact. Understand customer needs and provide timely and effective solutions to ensure customer satisfaction and repeat business. Collaborate with the external sales engineering and set leads and appointments on CRM. Proactively establish positive working relationships with Customer Care Teams to support the customer experience.
• Sales Reporting and Analysis – Prepare sales forecasts, pipeline updates and performance metrics. Analyze market trends, customer feedback and competitor activities to identify areas for improvement and growth. Provide insights and recommendations to the management team to enhance sales strategies and achieve business objectives.
• Internal Controls – Ensure compliance with and participation in any QHSE and Trane Technologies initiatives within the function and any country‑specific general and industry regulated compliance, including risk assessments and QHSE training. Adhere to the internal code of conduct and ethical frameworks. Take control of your development and learning pathways through My Learning, align business goals to reach bonus targets and individual performance with feedback from customers, stakeholders and line manager.
  
  Any other ad hoc duties reasonably requested by your line manager.

• People skills with a positive mindset
• Good communication
• Sales, Business or Engineering B2B knowledge – an advantage
• Team leadership and collaborative teamwork
• Proficiency in Microsoft Office Suite and Linked In Sales Navigator
• Knowledge of Customer Relationship Management Systems – an advantage
• Confirmed Right to Work status for the country of application
• Driver’s licence and ability to drive in the country of application

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. We are committed to providing reasonable accommodations to candidates and employees who may need assistance with application or recruitment processes due to disability or impairment.

To request an accommodation, please contact us at: