C&E Sales Executive- Lime Venues Portfolio

C&E Sales Executive - Lime Venue Portfolio, Birmingham | Full-Time in office / Permanent £28957 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for a driven Conference & Events Sales Executive to maximise venue revenue by converting enquiries into bookings while delivering outstanding customer service. You’ll build strong relationships with clients and colleagues, manage enquiries across multiple channels, maintain accurate CRM data, and develop a strong understanding of forecasts, competitor activity, and venue performance. With exceptional product knowledge and a passion for creating memorable event experiences, you’ll play a key role in driving the venue’s commercial success.

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events – from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

• To maximise revenue for the Venue through effective and efficient Conference & Event enquiry handling.
• Provide outstanding customer service through the achievement of set key performance indicators.
• Develop client, venue and internal relationships through knowledgeable and effective enquiry handling.
• To deliver outstanding and consistent customer service across the phone, online 3rd party and email enquiries.
• To be inquisitive about forecasts, budgets and pace reporting and build knowledge to help drive overall strategy of the business.
• Accuracy of information in CRM, load all enquiries, report any shortcomings in online profiles. Aligned to this is a keen interest and thirst for knowledge of competitor options through research, questioning and recording all data to help shape our overall strategy.
• Demonstrate exceptional product knowledge – fulfil on site meetings in the Venue, growing knowledge of the Venue, cascading new developments to colleagues and build an accurate picture of the Venue offer.

• Self-starter and ability to motivate others
• Motivated by a passion for quality and great service delivery.
• A "can do" attitude & instils this within the wider team.
• To be an excellent ambassador for business.
• Confidence and ability to be a team player.
• Assertive, calm and works well under pressure.
• Passionate about sales and operations.
• Ability to multitask, think fast and to deliver solutions to customer requirements.
• Diplomatic and discreet.
• Creative in thinking and approach.
• Challenge where required.
• Can manage customer feedback and confidently manage complaint handling.
• A good sense of humour.
• Excellent verbal and communication skills are confident and can make decisions.
• Strong organisational and administrative skills.
• Competent in using MS Excel, Word, PowerPoint & Outlook

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing:
  Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits:
  Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
• Perks & discounts:
  Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships
• Financial wellbeing:
  Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities:
  Professional…