Inside Sales Coordinator

Job Summary:

As an Inside Sales Coordinator, you will be responsible for developing long-term relationships with customers and overseeing sales.

You will work to satisfy customers needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.
Ultimately, you should be able to grow our business by building successful, long-term client relationships with a key focus on delivering high standards of customer service and upselling.

Responsibilities:

• Completion of RFQ's from customers
• Negotiating with customers regarding pricing/leadtime for orders
• Processing customer orders
• Progressing any customer queries regarding outstanding orders
• Facilitating business reviews with customers
• Maintain regular customer engagement
• Ensuring the system is updated using active price management including margins
• Analysis of customer schedules to ensure stock availability
• Obtaining up to date forecast information for key customers
• Monthly sales forecasting analysis on key accounts
• Creation of commercial invoices and supporting of customer declarations
• Resolving empty bin queries by liasing with customer & purchasing department
• Regular reviews of any invoice ex...