Sales Specialist

Sales Specialist Service Management Specialist (SERVICE NOW)

Location:

UK-based / Hybrid Salary: £75,000 OTE £40,000 plus many core benefits About the Role We are looking for an experienced Sales Specialist to help drive the continued growth of our Service Now and Enterprise Service Management proposition. The role will combine business development, Service Now licensing advisory, implementation advisory and sales enablement , supporting both existing customers and new business opportunities.

The successful candidate will act as a Service Now subject matter expert across the wider sales organisation, helping account teams identify opportunities, qualify and shape requirements, and work alongside pre-sales teams to develop commercially compelling solutions. A key focus of the role will be increasing internal awareness and adoption of the Service Now proposition , while developing a growing pipeline of enterprise and public sector opportunities.

The current pipeline has a strong public sector focus, with several significant opportunities already in progress. The successful candidate will play an important role in converting these opportunities while developing a repeatable growth model, particularly within public sector accounts where successful reference customers can generate further opportunities.

Key Responsibilities Service Now Sales & Business Development Identify and develop Service Now opportunities across existing customer accounts and net-new business . Support the wider sales community on all Service Now opportunities , providing specialist knowledge, guidance and commercial input. Build and maintain a qualified pipeline of Service Now and Enterprise Service Management opportunities. Develop relationships with senior stakeholders across enterprise and public sector organisations.

Licensing & Implementation Advisory Provide Service Now licensing advisory to customers and internal sales teams. Advise customers on licensing requirements, platform capabilities and potential optimisation opportunities. Provide implementation advisory, helping customers understand the requirements, approach, benefits and potential outcomes of Service Now programmes. Internal Sales Enablement & Brand Awareness A key part of the role will be developing awareness and understanding of the Service Now proposition across the wider sales organisation.

Responsibilities will include:
Building Service Now brand awareness internally across the sales organisation. Delivering internal Service Now roadshows and presentations to sales teams and management. Educating Account Managers and sales teams on Service Now capabilities, licensing, implementation and available propositions. Helping sales teams identify Service Now opportunities within their existing customer portfolios. Skills, Knowledge & Experience Essential 3–4 years of Service Now-specific experience , ideally within a sales, advisory, consulting, licensing or solution-focused role.

Strong understanding of the Service Now platform and its key capabilities.

Experience with Service Now licensing and licensing advisory . Experience providing Service Now implementation and/or advisory guidance . Demonstrable experience identifying, qualifying and progressing Service Now opportunities. Experience working with pre-sales and technical teams to scope and develop solutions. Strong commercial awareness and understanding of enterprise technology sales. Experience engaging senior customer stakeholders and developing value-led propositions. Proven ability to build relationships across both existing accounts and net-new customers.

Experience working within an IT reseller, MSP, systems integrator, consultancy, software vendor or Service Now partner environment . For more information please reach out to Louise Wright Director of IT Recruitment