German Speaking Account Manager - Hotels EMEA

Account Manager, Hotels EMEA (German Speaking)

UK (Remote)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, Open Table, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at Open Table has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Open Table is seeking a dedicated and strategic Account Manager to manage, protect, and grow our core hotel portfolio within the EMEA region. In this role, you will act as a trusted business advisor, bridging clients’ operational needs with our innovative hospitality technology solutions. You will collaborate cross-functionally with sales, product, and marketing teams to ensure client success and drive a high return on investment.

Additionally, you will leverage data-driven insights to report on account health and influence our global product roadmap.

• Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities.
• Ensure world-class customer satisfaction and support client operational needs by fully optimizing Open Table’s technology for every hotel account.
• Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership.
• Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges.
• Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams.
• Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.

• German Speaking to a business level profeciency
• 5+ years of Account Management or equivalent experience.
• Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously.
• Outstanding negotiating and communication skills.
• An aptitude for data-driven business decisions and the ability to reframe a client’s view of their business through insights.
• Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.

• Account Management experience within a B2B SaaS or high-growth hospitality technology environment.
• Business-fluent German language skills to support regional customers with clarity and cultural awareness.
• Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application.
• Prior restaurant management or food and beverage (F&B) sales experience.
• A genuine passion for the hospitality industry and technology.

• Work from (almost) anywhere for up to 20 days per year
• Generous paid parental leave, vacation & time off for your birthday
• Private health & dental insurance
• Focus on mental health and well-being:
• Company-paid therapy sessions through Spring Health
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts inc. Bike2
  
  Work, Season ticket loan
• Employee Resource Groups
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Social events & Thursday happy hours
• Free lunch 2 days per week

At Open Table, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule…