Internal Sales Administrator

Are you an experienced Sales Administrator looking for your next career move? Do you thrive in a fast-paced, engaging, and collaborative office environment? Want to join a well-established and successful organisation based in Birmingham? If so, this could be the perfect opportunity for you!

Working as a key link between the business and its clients, you will manage day-to-day customer accounts, handle incoming inquiries, process sales orders, and provide accurate pricing and product information. This role combines hands-on sales support, account administration, and customer relationship building within a fast-moving commercial setting.

• Customer Account Management:
  Act as a responsive point of contact for clients via telephone and email, handling inquiries, providing updates, and building long-term working relationships.
• Quotations & Pricing:
  Prepare accurate quotes, evaluate product requests, manage pricing information, and follow up on inquiries to convert leads into confirmed orders.
• Order Processing & Systems:
  Accurately enter and process sales orders, raise documentation, update CRM records, and track deliveries through to successful completion.
• Cross-Department
  
  Collaboration:
  
  Liaise regularly with internal teams; including Logistics, Purchasing, Production, and Quality to ensure customer lead times and commitments are met.
• Issue Resolution:
  Take ownership of customer complaints or delivery delays, resolving issues efficiently and maintaining clear communication with the client.
• Sales Support:
  Support Sales Development Managers by handling client calls in their absence and maintaining up-to‑date customer databases.

• Experience:
  
  Proven track record in Sales Support Administration, Internal Sales, or a similar fast‑paced commercial environment.
• Industry Background:
  Previous experience within manufacturing, engineering, metals, or technical distribution is highly desirable.
• Communication &
  
  Skills:
  
  Strong written and verbal communication skills with the confidence to speak with internal and external stakeholders at all levels.
• Technical Aptitude:
  High standard of IT literacy (Microsoft Excel, Word, Outlook, PowerPoint) alongside the ability to pick up internal business databases and CRM systems quickly.
• Mindset:
  Strong numerical ability, keen attention to detail, proactive problem‑solving skills, and a desire to learn.

• Bonus:
  Performance-based quarterly bonus scheme
• Flexible Working:
  Hybrid working options (following your initial induction period/subject to performance)
• Holiday Package: 21 days holiday + Bank Holidays
• Perks:
  Free on-site parking and dedicated career progression opportunities

Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.