Inside Sales Account Executive

Location: Birmingham, United Kingdom, B37 7ES

Company: LRQA

Job

Location:

Birmingham : 1 Trinity Park :
Bi
Position Category:

Business Development
Position Type:

Employee Regular

At LRQA, our mission is to be the leading digitally enabled assurance partner, helping clients navigate evolving risks and business challenges. Through our expertise in certification, assurance, training and sustainability services, we support organisations in building safer, more resilient and more sustainable businesses.

Are you a relationship-driven sales professional who enjoys growing existing accounts, developing strategic partnerships and uncovering new opportunities within established client portfolios?

Reporting to the Sales Team Manager, the Account Executive is responsible for retaining, developing and growing a portfolio of Assessment clients. The role focuses on building long-term customer relationships, increasing wallet share, driving renewals and identifying opportunities to expand LRQA's certification, assurance and training services within existing accounts.

This is how you will make a difference:

Develop and strengthen relationships with a portfolio of existing Assessment clients, becoming a trusted advisor and primary commercial contact.

Identify opportunities to expand LRQA's service offering across existing customer accounts through cross-sell, upsell and retention activities.

Own renewal, retention and growth targets across your portfolio, creating account plans that deliver sustainable revenue growth and long-term client value.

Engage stakeholders at all levels to understand their business challenges, compliance requirements and strategic objectives, positioning LRQA solutions that support their success.

Maintain a healthy pipeline of account growth opportunities, ensuring all activities are managed through the CRM system and progressed effectively through the sales cycle.

Work closely with Service Delivery, Customer Success, Marketing and Technical Teams to ensure an outstanding customer experience and maximise client retention.

• Manage a portfolio of existing Assessment clients.
• Achieve annual retention, renewal and growth targets.
• Develop account plans for strategic customers.
• Conduct regular business reviews and customer engagement activities.
• Identify and convert cross-sell and upsell opportunities.
• Manage customer renewals and contract negotiations.
• Maintain accurate pipeline forecasting and CRM records.
• Work collaboratively with operational teams to ensure excellent service delivery.
• Proactively manage customer risks and retention activities.
• Build executive-level relationships within key accounts.

• Proven experience in account management, customer success or sales within a B2B environment.
• Strong relationship-building and stakeholder management skills.
• Experience managing customer portfolios and delivering revenue growth.
• Ability to identify and develop cross-sell and upsell opportunities.
• Excellent communication, negotiation and presentation skills.
• Strong planning, forecasting and pipeline management capability.
• Experience using CRM systems and sales management tools.

LRQA is a leading global assurance partner, combining deep industry expertise with innovative solutions to help organizations manage risk, improve performance, and drive sustainable growth.

Operating in over 50 countries with a team of 2,500+ professionals, we support more than 60,000 clients worldwide through assurance, certification, cybersecurity, inspection, and training services. Our purpose is simple: to help businesses build a safer, more secure, and more sustainable future.

Join a global team where your expertise is valued and your development is supported. We offer a collaborative work environment, opportunities for professional growth, flexible working arrangements where applicable, a competitive salary aligned with the market, and a comprehensive benefits…