Television Licence Field Officer

31650 Company Car or Car Allowance Flexible Schedule

Join us as a Field Officer and play a key role in supporting local communities.

Youll visit customers at their homes discuss TV licence requirements explain available solutions and help them take the next stepswith full training great benefits and the freedom of working independently.

Job title:

Job Description:

What Youll Be Doing

As a Field Officer youll play an important role in supporting TV Licensing by engaging with customers across the Birmingham area. Working independently youll manage your own daily schedule visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.

Key responsibilities include:

• Visiting residential addresses throughout the B postcode area

• Speaking with customers professionally and respectfully

• Explaining TV Licensing requirements and available options

• Setting up payment plans where appropriate

• Recording visit outcomes accurately using mobile technology

• Making informed decisions and working independently in the field

• Occasionally attending court as part of the enforcement process

Youll start and finish your day from home travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.

What Were Looking For

Were looking for confident resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life.

To be successful in this role youll need:

• A full UK driving licence (essential)

• To live within the B postcode area

• Excellent communication and interpersonal skills

• The ability to remain calm professional and resilient in a variety of customer situations

• Strong problem-solving skills and sound judgement

• Good attention to detail and accuracy when recording information

• Confidence working independently and managing your own workload

• Basic IT skills and confidence using mobile devices and applications

• A positive attitude and willingness to learn

• Flexibility to work a varied schedule including evenings and weekends

Experience in a customer-facing role is highly desirable. More importantly were looking for people who can demonstrate professionalism empathy resilience and a commitment to delivering excellent customer service.

Working Pattern

To support customers at times that suit them best youll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday or at any time during weekends
. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments.

Whats in it for you

• 31650 annual salary

• Company car (for work and personal use) or 3700 annual car allowance

• Mileage paidincluding your daily commute from home

• Flexible 36.5hour working week with the option of a fourday schedule

• Generous holiday allowance plus opportunities to purchase extra leave

• Pension life assurance paid volunteering day and family friendly policies

• Safety measures including Body Worn Video and a lone worker support system

• Access to discounts wellbeing support and colleague diversity networks

• Financial wellbeing tools and resources

About Capita TV Licensing:

At Capita TV Licensing were supporting the worlds oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality independent programmes that inform educate and entertain millions of people around the UK and the world. Our teams visit four million addresses each year to check for license evaders and they generate over 65 million of revenue helping to fund the running of the BBC.

Join us and discover better as you shape the future of public television.

Unlock Your Potential with Capita

At Capita your career can take you wherever your ambition leads. Youll become part of a diverse network of talented forward-thinking professionals working across a wide range of disciplines and sectors. Were committed to your growth offering endless opportunities to expand your skills explore new paths and advance your career.

Join us and discover a career with purpose. #Careers With Purpose

Customer first always Fearless innovation Achieve together Everyone is valued

What we hope youll do next:

Choose Apply now to fill out our short application so that we can find out more about you.

Equal Opportunities

At Capita were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if youd like to discuss any adjustments you might need during your recruitment process.

Please email or calland well get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer please visit the Capita Careers website.

If you have a question that does not relate to adjustments…