Account Manager - Legal & Professional Services

Join One Advanced We  re seeking an experienced and high-performing Account Manager to join our growing Legal team. This is an opportunity for a commercially minded, proactive individual who thrives on building trusted relationships, creating long-term customer value, and delivering measurable commercial outcomes.

You ll take ownership of a defined portfolio of strategic legal sector customers, helping them maximise the value of their investment in One Advanced while supporting their transition from legacy technologies to our next-generation IQ Legal platform.

Success in this role is built on understanding each customer s long-term objectives, identifying opportunities to modernise their technology estate, and working collaboratively across the business to deliver solutions that drive adoption, strengthen partnerships and unlock future growth.

• Manage and develop long-term relationships across a portfolio of strategic legal sector customers.
• Act as a trusted advisor, helping customers define and execute their technology modernisation journey towards IQ Legal.
• Own the full commercial sales cycle, from opportunity identification through to negotiation and close, with a focus on strategic account growth.
• Lead regular account reviews, health checks and business planning sessions to understand customer priorities, uncover opportunities and demonstrate ongoing value.
• Drive software adoption by helping customers realise the full value of their One Advanced investment and introducing new capabilities that support their evolving business needs.
• Work alongside our Solutions Consultants to deliver discovery workshops and solution demonstrations aligned to customer objectives.
• Build and maintain detailed account plans that identify growth opportunities, technology roadmaps, key stakeholders and commercial milestones.
• Collaborate closely with Product, Customer Support, Solutions, Finance Operations, Marketing, Commercial and Legal teams to deliver an outstanding customer experience.
• Deliver accurate monthly, quarterly and annual sales forecasts while maintaining a healthy pipeline across your portfolio.
• Represent One Advanced at customer meetings, onsite visits and industry events, strengthening relationships and building long-term customer advocacy.

• A proven track record of managing and growing complex B2B customer portfolios, ideally within the legal sector or enterprise SaaS environment.
• Experience leading strategic customer conversations that influence technology investment and digital transformation initiatives.
• Strong commercial acumen with excellent negotiation skills and a history of consistently achieving or exceeding revenue targets.
• The ability to build credibility with senior stakeholders, including Partners, Directors and other key decision makers.
• Excellent discovery and active listening skills, enabling you to understand customer challenges and recommend solutions that deliver genuine business value.
• A strategic mindset with the ability to think beyond immediate opportunities and develop long-term account growth plans.
• Confidence to challenge constructively, navigate difficult conversations and influence stakeholders with professionalism and credibility.
• Strong problem-solving skills and the ability to bring together internal teams to deliver the right customer outcomes.
• Exceptional organisation and prioritisation skills, managing multiple customer initiatives and commercial opportunities simultaneously.
• A collaborative approach with experience working across Sales, Product, Solutions, Support and other cross-functional teams.
• Resilience, curiosity and tenacity, with the drive to create opportunities and see complex initiatives through to completion.

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