CXC Telemarketer

Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts , batteries and chargers as well as automation solutions and fleet management technologies , and warehouse solutions products and design services .

Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”

Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts , batteries and chargers as well as automation solutions and fleet management technologies , and warehouse solutions products and design services .

Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”

We have an exciting opportunity for a Telemarketing Representative to join our team.

You will be the first point of contact for a customer interested in Crown Products, reaching out to them to discuss their requirements and arrange a further conversation with a specialist Sales Rep.

• Follow up leads, primarily by phone, both new, excising and returning companies.
• Take inbound calls and pick up live chat enquiries
• Schedule appointments for field sales reps and maintain regular contact with customers providing support information and following up on enquiries.
• You will grow and maintain the CRM system
• Conduct targeted telephone campaigns for product groups sharing new updates and features.
• Utilise Linked In and other professional networking platforms to identify, research, and engage potential leads through targeted searches and personalised InMail outreach
• Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads.

The role will suit a friendly and engaging professional who enjoys conversation and finding effective solutions for clients. You’ll be results-oriented and enjoy working towards a target. Good attention to detail is a must, ensuring you maintain data competency to the highest standards.

You’ll enjoy building rapport with your sales reps, working collaboratively to hit company goals and exceed revenue targets.

• A good telephone manner
• Excellent communication skills
• Strong administrative experience or transferable skills
• Be confident using Microsoft office – word, excel and outlook

A motivated and dynamic team who celebrate success and provide a respectable and transparent working culture. Additionally, you’ll embark on a comprehensive 4 week training program to upskill and train you for telemarketing success.

Monday to Thursday – 8:00am to 4:30pm or 8:30am to 5:00pm with one hour for lunch.

Friday…