Junior Student Recruitment Advisor

Online Education Services (OES) is a purpose-driven organisation dedicated to transforming lives through access to high-quality online education. We work alongside leading university partners, training institutes, and professional bodies across the globe to create innovative, student-centred learning experiences that truly make a difference.

As a proud member of the SEEK Group
, we benefit from the global reach and expertise of a world-leading digital pioneer — while remaining a close-knit, values-led team  vision is clear and ambitious: to be the world's most impactful enabler of education. Every person at OES plays a part in making that vision a reality.

This is a fast-paced, telephone-based role focused on the first stages of the prospective student journey
. You will be responsible for engaging new enquiries quickly, having meaningful initial conversations with prospective students, and establishing whether they are ready and suitable to progress to a Student Recruitment Advisor.

Rather than managing the full recruitment journey through to enrolment, your role is to create a strong start. You will speak with prospective students to understand their interest, motivation, study goals and circumstances; complete initial qualification checks; identify potential barriers or risks; and ensure qualified prospects are prepared for a more detailed conversation with a Student Recruitment Advisor.

You will play an important role in ensuring our Recruitment Advisors spend their time speaking with engaged, well-qualified prospective students while ensuring every new enquiry receives a responsive, professional and supportive first experience with OES.

This is an excellent opportunity for someone looking to develop a career in student recruitment, consultative sales or higher education
, with the opportunity to build the skills and experience required to progress into a Student Recruitment Advisor role.

• Engaging new prospective students through telephone, email and SMS, ensuring new enquiries receive a timely, professional and positive first interaction with OES
• Conducting structured initial conversations to understand a prospective student's interest, motivation, study goals and level of intent
• Completing initial qualification checks against agreed programme criteria and identifying whether prospective students are suitable to progress within the recruitment journey
• Asking effective discovery questions to identify potential barriers, concerns or risks that may affect a student's ability or readiness to progress
• Identifying and progressing engaged, appropriately qualified prospective students to Student Recruitment Advisors for more detailed programme and recruitment conversations
• Providing Student Recruitment Advisors with clear and useful handover information
  , ensuring they understand the prospective student's motivations, circumstances, questions and any potential risks identified
• Providing prospective students with accurate high-level programme information and setting clear expectations about the next stage of their conversation with OES
• Maintaining accurate and comprehensive records in Salesforce CRM
  , including contact attempts, conversation outcomes, qualification information and agreed next actions
• Managing a high volume of new enquiries and follow-up activity while maintaining strong standards of responsiveness and student experience
• Working closely with Student Recruitment Advisors to continually improve the quality and effectiveness of lead qualification and handovers
• Contributing to team targets and continuous improvement initiatives by sharing feedback, trends and insights from conversations with prospective students

Performance…