Solutions Consultant

This is an exciting opportunity for a natural story-teller to join the Solutions team and apply your expertise to shape the success of our Legal Software Portfolio.

This role will suit you if you have a keen eye for detail and enjoy helping businesses understand how software solutions can improve their organisations, drive efficiencies and increase productivity.

You'll be based within our Product division, working directly with customers at the pre-sales stage to understand their needs and demonstrate how our solutions can address them. This role is focused entirely on the pre-sales journey, so you won't be responsible for supporting customers through implementation.

As Solutions Consultant you'll become a subject matter expert across our Legal Portfolio products, working closely with customers at the pre-sales stage. you'll lead in-depth customer discovery sessions, deliver engaging product demonstrations, and create digital content that brings our solutions to life. you'll work closely with Sales and the wider Go-To-Market function, using your product expertise to help shape compelling solutions and support successful commercial outcomes.

This is a role where you'll deliver real value to our Legal clients, with the trust and autonomy to make a huge impact while working closely with Sales, Product, Revenue Enablement and Support.

Please note this is a primarily remote role with some travel to customer sites and occasional travel to our offices when required (mainly The Mailbox, Birmingham City Centre).

Key Responsibilities

• Lead the qualification of business opportunities through detailed discovery, understanding client needs and identifying how our solutions can deliver value.

• Lead engaging software demonstrations for customers and prospects, tailoring them to client requirements and delivering a compelling pre-sales experience.

• Configure, maintain and keep demonstration environments up to date, to support relevant and effective demonstrations.

• Create high-quality repeatable digital demonstration content to be shared with customers and prospects, clearly highlighting the value of our solutions.

• Support bid responses and answer technical questions for customers and prospects, maintaining tender library question pairing to improve readiness and creating well-written responses that help progress opportunities through procurement

• Act as a key stakeholder on product launches, building a strong understanding of new features and releases and effectively communicating their value to customers and prospects.

Key Relationships

You'll work collaboratively across the business, building strong relationships with a range of teams. Key relationships include;

• Wider Solutions Team

• Sales Team (Account Management and New Business)

• Product Team

Please note, applicants must have the legal right to work in the UK at the time of application.

• Strong communication, presentation and storytelling skills, with the ability to engage and influence customers.

• Excellent discovery and business analysis skills, with the ability to uncover customer needs and connect them to relevant solutions.

• Customer-focused, with strong active listening, empathy and the ability to adapt to different audiences.

• Highly organised, self-motivated and able to prioritise multiple opportunities and deadlines.

• Strong problem-solving skills and attention to detail, particularly across demonstrations and bid responses.

• Confident learning new technology and staying up to date with software developments, including AI.

• Collaborative, proactive and comfortable working across teams.

• Highly desirable:
  Solutions Consultant/pre-sales experience or experience within the Legal sector.

• Desirable:
  Experience using video editing tools or similar digital platforms.

• Understanding of industry trends, competitors and our key differentiators.

Wellbeing that means something

• 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and…