Trainee Internal Sales & Account Management Coldfield, West Midlands; DM

Location:

Birmingham
- Sutton Coldfield, West Midlands

Region:
Midlands

Salary: £21,000–£30,000 per annum, depending on experience and suitability

We are looking for a motivated, enthusiastic and organised individual to join our client's growing sales team within an established, family-owned engineering business. This is an excellent opportunity for someone at the beginning of their career who is eager to learn, gain valuable experience and grow with the business over the long term. We are equally interested in hearing from candidates who already have relevant sales, customer service or engineering experience and are looking for their next opportunity.

The position combines internal sales, customer support, purchasing, order processing and hands‑on involvement in the day-to-day operations of the business.

You’ll receive direct training and support from an experienced sales colleague, gradually developing the knowledge and confidence to manage customer enquiries, prepare quotations, process orders and build strong customer relationships. This is not simply a desk-based administration role. The client’s long-term goal is to develop the right person into a confident sales professional who can manage their own customer accounts, arrange customer visits and contribute to the continued growth of the business.

They are part of an established group of family-owned engineering businesses specialising in the supply, servicing, maintenance and refurbishment of industrial vacuum pumps and vacuum furnaces. They work with customers across the UK and internationally, providing spare parts, technical support and engineering services. You’ll initially focus on the vacuum pump side of the business before gradually expanding your responsibilities to include furnace spare parts, service contract quotations and stock management across another business within the group.

This provides an excellent opportunity to gain experience across different areas of a specialised engineering industry.

• Responding to customer enquiries by telephone and email.
• Preparing and following up quotations for spare parts, equipment and services.
• Managing customer enquiries from initial contact through to invoicing.
• Building and maintaining positive customer relationships.
• Keeping customers updated on orders, lead times and deliveries.
• Identifying opportunities to develop existing customer accounts.

• Raising purchase orders and sourcing spare parts from suppliers.
• Obtaining supplier prices, availability and delivery information.
• Processing customer orders and issuing order confirmations.
• Booking goods in and out of stock.
• Assisting with picking, packing and dispatching customer orders.
• Preparing invoices and maintaining accurate sales records.

• Helping arrange engineer visits and customer service requirements.
• Preparing service quotations and supporting documentation.
• Maintaining accurate customer equipment and service records.
• Supporting spare parts and service contract quotations.
• Learning and assisting with stock management systems across the wider business.

As your experience and confidence grow, you'll have opportunities to accompany experienced colleagues on customer visits. Over time, this will develop into helping organise customer meetings, building relationships, managing your own accounts and eventually planning your own customer visits. Our long-term aim is to develop someone who can take ownership of customer relationships and contribute directly to sales growth.

The client is…