Business Relationship Manager

Role detail Description Company Destiny Finance Ltd trading as Diaspora Insurance Department Channels Reports to Channels Director Portfolio Partnerships and affinity groups across assigned markets

Develop and manage productive partnerships and affinity group relationships that grow Diaspora Insurance’s customer base and premium income. The role converts relationships with organised communities and institutions into active distribution opportunities for the Diaspora Funeral Cash Plan and other approved products, while supporting customer retention, service quality and responsible growth.

The portfolio includes churches and faith organisations, burial societies, diaspora associations, employers, professional bodies, community organisations and other approved partners. The Channels Director assigns markets, accounts and commercial targets.

Work closely with Business Development Managers, Call Centres and BPO teams, Marketing, PR and Events, Compliance, Finance, Policy Services and Claims. Maintain relationships with partner leaders, decision makers and authorised representatives.

• Identify and prioritise prospective partners using member reach, customer fit, commercial potential and reputation. Maintain a qualified pipeline and account acquisition plan.
• Build relationships with decision makers, assess member needs and develop business cases, partnership proposals and activation plans.
• Coordinate due diligence and negotiate proposed commercial terms within delegated authority. Obtain approval before agreements, sponsor ships or financial commitments are made.

• Coordinate approved agreements and onboarding with relevant departments; document responsibilities, referral arrangements, service expectations and reporting requirements.
• Develop joint activation calendars covering member education, presentations, events, referral campaigns and approved digital channels.
• Arrange product and referral training for partner representatives and approved Super Introducers or lead generators. Ensure each person works within their authorised role.

• Act as the principal relationship contact for assigned accounts. Maintain account plans and conduct regular performance reviews with partners.
• Grow active partnerships, qualified referrals, policies and premium income against agreed targets. Identify opportunities to expand participation within existing groups.
• Coordinate lead capture, consent records, CRM source tagging, allocation and follow-up with Sales teams. Track each partner’s funnel from referral to policy activation.
• Monitor retention and partner satisfaction; address inactive accounts through recovery plans and recommend renewal, expansion or exit based on results.

• Coordinate group onboarding and service arrangements with Policy Services and customer service teams, ensuring clear communication on documentation and policy requirements.
• Track partner and member queries, complaints and service issues through to resolution. Escalate unresolved matters promptly to the accountable department and Channels Director.
• Support sensitive claims communications through the Claims team and approved processes; communicate confirmed outcomes without making payment promises.

• Use approved product information, branding and communications. Explain cover, exclusions and waiting periods accurately and refer specialist questions to the appropriate team.
• Coordinate Compliance review of partner activities, data handling, KYC requirements and market permissions before activation.
• Maintain complete CRM…