Customer Success Manager

Security Clearance:
Due to the nature of this role and the customers we support, applicants must be eligible to obtain UK Security Check (SC) clearance. Any offer of employment will be subject to the successful completion of the required security screening and clearance processes. Please refer to our security clearance guide.

At Steatite, we design, manufacture, and supply advanced technology solutions — from industrial embedded computing and custom lithium battery packs to secure communications, antennas, and imaging systems.

Our innovations operate in some of the world’s most demanding environments. From the ocean floor to the edge of space, Steatite technology ensures critical systems perform reliably, consistently, and safely — 24/7. Whether enabling scientific discovery in extreme conditions, transmitting high-bandwidth data across challenging terrain, processing vast volumes of traffic data, or supporting secure transactions on the move, our solutions are built to perform when it matters most.

From day one, you will be part of an organisation that prioritises your safety and wellbeing, values your contribution, and is committed to making your career both rewarding and impactful.

At Steatite Communications, we are looking for a Customer Success Manager to play a key role in supporting our customers throughout their journey, from successful solution delivery through to ongoing operational support, capability development and future requirements.

Working with customers operating in complex, mission-critical environments, you'll combine relationship management, technical understanding and commercial awareness to ensure our communications solutions continue to deliver real operational value.

This is an opportunity to work closely with customers and internal specialists across Business Development, Engineering, Projects and Field Services, helping to strengthen long-term partnerships and identify opportunities for future development.

• Act as the primary post-sales point of contact for key customers, building trusted relationships and maintaining regular engagement.
• Lead customer reviews, understand operational challenges and ensure customer expectations are effectively managed.
• Develop an understanding of customer mission requirements, supporting operational planning and future capability development.
• Work with customers to identify potential enhancements, technology improvements and evolving communications requirements.
• Coordinate technical support and issue resolution with internal teams to ensure a responsive and joined-up service.
• Support customer training, product demonstrations and acceptance activities.
• Represent customer feedback internally, helping to shape solution improvements and future developments.
• Support business development activity through customer insight, requirements capture, solution definition and bid preparation.
• Collaborate with Engineering, Projects, Business Development and Field Services to ensure a smooth transition from sales through to delivery and ongoing support.
• Monitor customer commitments and coordinate activities to maintain service quality, satisfaction and long-term relationships.

We are interested in hearing from candidates who can combine excellent customer engagement skills with an understanding of technical solutions and operational environments.

You will ideally bring:

• Experience managing customer relationships within a technical, engineering, communications or mission-critical environment.
• Strong stakeholder management, communication and presentation skills, with the confidence to engage with a range of technical and operational contacts.
• A good understanding of communications and networking technologies.
• Commercial awareness and the ability to recognise customer needs and potential business opportunities.
• Experience coordinating technical teams, resolving customer challenges and managing competing priorities.
• A proactive, solutions-focused approach with strong organisational and problem-solving skills.
• The ability to work collaboratively across multiple business functions.

It would be great if you also have

• Experience working with Ministry of Defence, defence, security or government customers.
• Knowledge of military communications systems, including MANET…