Safety and Security Manager

Job Description - Safety and Security Manager (HOT0

CBL9)

Safety and Security Manager (Job Number: HOT0

CBL9)

Hilton Birmingham Metro National Exhibition Centre Birmingham B40 1PP

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”.

With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Annual salary £35,000

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free, healthy and high quality meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member’s areas

A Safety and Security Manager is responsible for managing all aspects of security for assigned hotels to deliver a safe Guest and Member experience while assisting in investigations and liaising with local enforcement officials when necessary and managing overall safety and risk management processes for assigned hotels to deliver a safe Guest and Member experience.

As a Safety and Security Manager you are responsible for managing all aspects of security, safety and risk management processes for assigned hotels to deliver a safe Guest and Member experience. An Area Safety Manager will also be required to assist in investigations and liaise with local enforcement officials. A Safety and Security Manager will also be required to carry out full investigations and audit the hotel to ensure health and safety compliance.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage the internal and external guest accident/incident records by applying standard legal practices where necessary
• Guide the investigative process relative to criminal activities at the Property Level
• Manage health and safety, food safety, fire safety, security, trading standards, public health, housing, and disability within allocated hotels
• Assist in investigations at hotel level and provide advice for the protection of the company's owned and managed assets
• Liaise with local enforcement officials on statutory routine inspections and accident investigation
• Analyze statistical accident data to allocate resources for high risk areas at hotels
• Provide support to operations, statutory specialist training, supplier approval and crisis management
• Manage overall safety, fire safety, security
• Implement safety risk management practices in line with the company's safety policy
• Actively reduce guest complaints relating to safety and fire safety
• Audit the hotel to confirm Health and Safety/Food Hygiene compliance
• Train Safety issues to managers, supervisors and colleagues

A Safety and Security Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Five or more years in Security or related experience required within the hospitality industry
• Supervisory skills
• Good communication skills and people skills
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own
• Ability to deal effectively with all team members and guests, some of whom will require high levels of patience, tact and diplomacy to diffuse…