Relief Security Officer Retail

Job Overview

• Protect customer’s property, people and/or assets by providing security services in direct accordance with the published Assignment Instructions (AI’s) and any subsequent changes.
• Deliver results that meet or exceed the Key Performance Indicators / Service Level Agreements (KPIs/SLA) for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• Undertake additional training to ensure continuous self‑development as directed by the Security Account Manager.

• Be aware of and ensure compliance with all aspects of policies, legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
• Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI’s).
• Proactively review the Assignment Instructions, familiarise yourself with any changes and suggest additional amendments that will improve or enhance the current level of service.
• Comply with statutory legislation, holding a front‑line licence in either Security Guarding or Door Supervision, and a CCTV PSS SIA Licence. Renew licences 16 weeks before expiry.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodical and orderly way.

• Fully and satisfactorily complete all required competency training.
• Undertake additional training to ensure continuous self‑development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

• Look out for and immediately report any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment to take appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative, involving others immediately if a situation becomes threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry promptly after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• Ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
• Call emergency services and the Communication Centre to report all incidents.

• Previous security experience.
• SIA Licence.
• SC Clearance desirable.
• Must have own vehicle.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. Get expert advice by video or phone without leaving your home.

Financial wellbeing assistance through our Salary Finance scheme; access 50% of earned pay before payday for a small fee, and competitive loans.

Choose from the flexible benefits platform Choices: dental insurance, dining cards, coffee clubs, technology products, and more.

High‑street discounts through MiDeals; cycle‑to‑work scheme.

Life cover: greater of your equivalent annual salary or a minimum of £10,000. Save‑as‑you‑earn scheme and Mitie Matching Share Plan (free shares possible).

Recognition through Mitie Stars, cash prizes each month and a top prize of £10,000 at year’s end.

Career development through diverse training and learning resources.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know by emailing at [email protected].