Security Liaison Officer

Location:
Birmingham
Full Time 37.5 per week

12 months fixed term contract

We are St Andrew’s — a mental health charity with a clear purpose:
to inspire hope for people living with complex mental health needs
. Our Birmingham site is on an ambitious improvement journey.

As we continue to evolve, we are looking for a professional, calm, and proactive Security Officer to join our team.

St Andrew's Birmingham is a 125 bedded adult mental healthcare facility comprising eight units that cover medium and low security for both men and women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport.

Security Liaison Officer

This role is vital in maintaining a safe and secure environment while supporting patients, staff, and visitors.

You will act as a key point of contact between security services and clinical teams, escorting visitors and contractors around the site including ward environments. The role requires strong communication skills, emotional awareness and the ability to manage situations with patience and respect, ensuring a clear coordinated approach to safety.

• Maintain a visible security presence across the site
• Monitor and respond to incidents, ensuring safety procedures are followed
• Support staff in managing challenging situations, using de-escalation where appropriate
• Communicate clearly with patients, staff and visitors
• Conduct regular patrols and security checks
• Escorting visitors and contractors around the site including wards
• Ensure compliance with health and safety and security policies

• Previous experience in security, healthcare or a related field
• Strong communication and interpersonal skills
• Ability to remain calm under pressure
• Good understanding of safety, confidentiality, and professional boundaries
• Ability to work both independently and as part of a team
• Respectful, patient, non-judgemental and empathic approach when working in a mental health environment
• Full UK Manual Driving Licence

We offer an excellent benefits package including:
Pension;
Sickness policy on par with the NHS;
Access to the Blue Light Card and Health Service Discounts schemes; 27 days annual leave plus bank holidays, increasing after 10 years' service;
Life cover;
Electric Car lease scheme;
Cycle to work scheme;
Healthcare cash plan;
Free parking;
Paid DBS application;
Access to free vocational qualifications.

Every day, you'll be expected to live our CARE values
— Compassion, Accountability, Respect and Excellence.