Stage Door Casual

Key responsibilities

• Provide a warm welcome and efficient reception to all visitors, crews and companies who attend the venue via Stage Door and be committed to creating a relaxed and happy environment.
• Maintain the security of the building by issuing the relevant passes and keeping an accurate record of when all members of a visiting company, contractors and staff enter the building.
• Monitor all security aspects of Stage Door, including allocation of keys, operation of the fire panel and magnetic locks system, monitoring of CCTV and keeping a log of all visitors, staff and contractors.
• Use of the radios and tannoy system in order to improve effective communication. This includes show calls when the producer requires.
• Make sure all visitors are verbally provided with the necessary safety information when arriving on site.
• Update the internal communication board at Stage Door.
• Ensure all visitors are signed in and collected by a member of staff, or directed clearly to their relevant place of work or dressing room.
• Process telephone calls in a polite and professional manner. Take accurate messages or transfer if appropriate.
• Ensure all parcels, post and deliveries are received and distributed to the relevant department or visiting company.
• Ensure all accidents, near misses, incidents and alarm panel activations that happen on site are recorded on the appropriate systems.
• Keep the area directly outside of Stage Door clear and free of obstruction.
• Be responsible for opening and closing the venue at times appropriate to the needs of the business.
• Adhere to Health & Safety procedures to minimise the risk of injuries and accidents.
• Receive, log and place in safe keeping all lost property.
• Receive and respond to any producer or customer query as appropriate.
• Attend any appropriate training courses in order to further self-development.

• Excellent communication skills.
• Commitment to excellent customer service.
• Be able to work in a busy environment and work well under pressure.
• Reliable and punctual.
• Commitment to working safely.
• Good administrative/IT skills.
• Attention to detail, especially with processes and procedures.
• An ability to work flexible hours including weekends and evenings, which can sometimes be at short notice.
• Dedicated and hard working.
• Ability to use your own initiative to solve problems.
• First Aid and Defib trained.
• Experience monitoring CCTV.
• Experience working in a Theatre/Arts environment.
• SIA badge holder.
• Experience of carrying out Emergency Evacuation Procedures.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long‑term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role.

Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.