Housing Support Worker

Overview

Housing Support Worker

Join Nacro’s CAS-2 team:
Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.

Location: Birmingham

Covering: West Midlands

Job Type: Full-Time, Permanent

Salary: £26,584 Per Annum (Base salary £25,584 + £1,000 Unsociable Hours)

Working Hours: 40 hours per week (including 5 hours paid lunch break). Shift patterns and flexibility will be discussed during the interview. The contract is between 08:00 and 22:00 Monday–Friday and 09:00–17:00 on Saturdays on a rolling rotational basis.

Clearance: Enhanced DBS check and Prison Clearance required.

Driving: Full Driving license and access to a car required. This role has an “essential travel” requirement. If you use your own vehicle for work, Nacro’s Driving for Work Policy requires full business use insurance cover. Nacro does not reimburse additional insurance costs beyond Inland Revenue mileage expense rate (currently 45p per mile).

Programme: This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison and to support prison leavers to re-establish crime-free independent lives.

As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.

• Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
• Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.
• Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

• Resilient individuals who maintain a healthy work-life balance.
• Problem-solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.

Candidate pack information: please read the Nacro Candidate pack and follow the instructions as provided in the pack.

Further information
: for more information about the role, please refer to the candidate resources provided by Nacro.

At Nacro, we believe in a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first-hand experience of the criminal justice system. All applications are assessed on merit.

Vetting Requirements: Due to working with adults in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and prison clearance.

Having a criminal record will not preclude success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact the Criminal Record Support Service on  or by email at

Visa Sponsorship: This role does not offer eligibility for visa sponsorship. For information on UK working rights, visit