Housing Support Officer

Job Title:

Housing Support Officer
Company: INTU Housing Solutions Ltd

Location:

Birmingham, England
Pay: £13.50 per hour

• Provide person‑centred support to adults experiencing homelessness and complex needs (including mental health, substance misuse, offending history, or dual diagnosis).
• Complete comprehensive support assessments and develop tailored support plans.
• Maintain and regularly review support packs and case records in line with organisational and regulatory standards.
• Conduct property visits, compliance checks, and welfare checks.
• Support tenants with tenancy sustainment, budgeting, accessing benefits, and developing independent living skills.
• Liaise with external agencies and professionals (e.g., local authorities, mental health services, probation, and healthcare providers).
• Safeguard vulnerable adults and report concerns appropriately.
• Maintain accurate, confidential records and complete required reports.
• Work in accordance with organisational policies, health and safety regulations, and safeguarding procedures.
• Participate in team meetings, training, and supervision.
• Lone working in the community as required.

• Minimum 2 years’ experience working with vulnerable adults, homelessness services, or complex needs.
• Experience in support planning and risk assessments.
• Strong understanding of safeguarding and professional boundaries.
• Ability to manage a caseload independently.
• Good written and verbal communication skills.
• IT literacy (case management systems, Microsoft Office).
• Full UK driving licence and access to a vehicle (if required for the role).

• Level 3 qualification in Health and Social Care (or equivalent).
• Knowledge of housing legislation and tenancy management.
• Experience working in supported accommodation or floating support services.

• £13.50 per hour
• 25 hours per week (flexible working pattern may be considered)
• Annual leave in line with the national statutory entitlement (pro rata for part‑time hours), including bank holidays
• Ongoing training and professional development
• Supportive team environment
• Opportunities for career progression
• Employee mentoring programme
• Flexitime
• Referral programme
• UK visa sponsorship

• Empathetic and non‑judgmental
• Resilient and able to work with challenging situations
• Organised and able to manage competing priorities
• Confident working independently and as part of a team
• Passionate about supporting people to achieve positive outcomes

This role is subject to an Enhanced DBS check. We are committed to safeguarding and promoting the welfare of vulnerable adults.

Send your CV and a covering statement outlining your suitability to a by 1st March 2026.