Family Support Worker

Overview

Birmingham Forward Steps is a citywide service delivered collaboratively by Birmingham Community Healthcare Trust working alongside Barnardo's and other voluntary organisations. The service operates across 10 districts and Barnardo's directly manages 4 of those districts. This commissioned service is designed for children and their parents/ carers from shortly before birth up to the age of five and provides accessible, community-based services for families with pre-school children through Family Hubs/Children's Centres, their own homes and a number of other community venues.

We are looking to recruit a full-time Family Support Worker at our Yardley Family Hub site in Birmingham. This is an exciting opportunity to become part of a passionate and experienced team whose aim is to empower families with new knowledge and skills, whilst also building resilience and providing essential emotional and practical support facilitated by 1:1 and group work delivery.

NVQ level 3 or equivalent is required.

• Hold a caseload and meet with families on a regular basis through a 12 to 24 week period of interventions.
• Initiate Early Help Assessments to identify the family's targeted needs, provide guidance and advice based on those needs.
• Refer families to specialist and other services when appropriate with consent, in accordance with required protocols.
• Undertake multi-agency work and liaise with other organisations and stakeholders to achieve the best outcomes for children and their families.
• Provide a Family Support Drop In/Duty service on a rota basis enabling families to access immediate support.

• Proven knowledge of safeguarding, child protection and confidentiality/GDPR requirements.
• Excellent record keeping skills.
• Proficiency in the use of IT packages including databases and MS applications.
• Ability to travel independently across the locality; flexibility and adaptability, particularly in relation to working hours and location.
• Excellent communication, organizational, and problem-solving skills.
• NVQ level 3 or equivalent qualification.

The working hours for this role are 37 hours per week.

This contract has a permanent status; however, please be aware that the post is subject to funding currently to 01 February 2027. It may be subject to a redundancy consultation or a TUPE arrangement if funding is not extended further.

The contract will expire on 01 February 2027.

At Barnardo's we are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share in this commitment. Our safer recruitment processes mean that the safety and welfare of the child is paramount at every stage of the process and therefore we adopt rigorous scrutiny in our pre-employment checks. This post is subject to a range of pre-employment checks including a Criminal Records Enhanced Disclosure for the successful candidate.