Coach; Landlord Liaison

Crisis is the national charity for people experiencing homelessness, working towards ending homelessness. This role is based at Crisis Skylight Birmingham.

Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Fixed Term until July 2027

£38,645 per annum

As a Landlord Liaison Coach, you will support homeless individuals in moving into long‑term sustainable tenancies. Working with private and social landlords, you will source and match accommodation to members, manage caseloads, provide advice, guidance and advocacy, and nurture landlord relationships to sustain tenancy success.

• Identify and match suitable properties to tenants and secure long‑term tenancies.
• Source accommodation through private and social rented sectors.
• Manage a caseload of homeless members, advising on housing options and supporting them to achieve positive outcomes.
• Advocate on behalf of members during tenancy and lease negotiations.
• Collaborate with partners and internal teams to provide comprehensive support services.
• Maintain relationships with landlords and other stakeholders to facilitate successful tenancy placements.

• Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords.
• Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless.
• Experience of working with homeless people and supporting them achieve a positive housing outcome.
• Understanding of housing law.
• Developing, building, and maintaining relationships with key stakeholders.
• Experience of working in a lettings and housing procurement environment.
• Managing a caseload of homeless people and working towards case management standards.
• Showing resilience when dealing with difficult situations.
• A self‑starter who can work on their own initiative.

• Competitive salary; salaries are fixed and not negotiated.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5 %.
• 28 days’ annual leave (pro‑rata) increasing to 31 days with service, plus the option to purchase up to 10 additional days.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around core hours 10 am–4 pm.
• Wellbeing leave to be used flexibly.
• Further benefits are available on the website.

We value diversity and aim to reflect the communities we serve. We welcome applicants from all backgrounds, including those with lived experience of homelessness and members of marginalized groups.